Support
Home
Tickets
English
English
Bulgarian
French
German
Login
«
Back to home
Enter your search term here...
Search
New Ticket
Ticket Status
Initial settings
Getting started
(4)
Getting Started
Integrated Billing Portal of Clock PMS+
Navigating in Clock PMS+
User Creation for System Configuration
Basic Info
(6)
Account Info
Default Hotel Email Address
Location Map
Logos and Image Library
Numbering
Multiple Accounts (Properties, Restaurants)
Rooms
(6)
Room (Unit) Types
Rooms (Units)
Auto Room allocation models
Virtual Rooms
Room Features
OOS Type
Taxes and Fees
(5)
Tax Settings
Tax Modes
City Tax
Exchange rates in Clock PMS+
Changing Tax % due to tax regulation amendments
Documents
(5)
Billing Info
Document types
Document Numbering and Payment Term for Closed Folios
Folio Printing settings
Auto send folio email with folio closure
Revenue and Charges configurations
(11)
Revenue Groups and Categories
Charge Templates - Operational Charge Templates
Charge Templates - System Charge Templates
Charge Templates - Creating and Editing
Charge Templates - 'Minibar', 'Booking (Daily)' and 'Room type auto-charge' templates
Charge Templates - Capacity Counters
Charge Templates - Discount and Surcharge
Charge Templates - Custom Charge Fields
Charge Packages
Payment Subtypes
Revenue Date Mode
Users and User Аccess security
(7)
Users
User Groups
User Аccess security
My User
Password Policy
User Rights for Booking Operations
User Rights for Folio and Charge Operations
Other settings
(3)
Required Booking fields
Child age verification
Booking notes retention period
Rate Types and Price Management
Preliminary Settings
(7)
Guarantee Policies
Cancellation Policies
Packages - Creating Packages and adding Items
Package Management
Marketing Sources / Channels / Segments
Meals&Restaurants
Rates - other settings
Rate Types in Clock PMS+
(7)
Rate types in Clock PMS+
Base (Standard) Rates
Derived % and Derived Amount Rates
Occupancy Adaptable Rates
Per-Guest Rates
Guest Offsets
Hurdle Rates
Rate Management
(13)
Rate Management Screen - Overview
Rate Section - Creating and editing rates
Rate Search
'Seasons' Section - functional capabilities
'Days' Section - functional capabilities
How to apply a Season price?
How to apply a Day price?
Sections Mass Update, Testing and More
Rate Restrictions
City Tax Mode
Tags - Using Tags, Favourite and Company Tags
Applying and using Bonus codes, Badge and Included Discount %
Archiving a Rate Plan
Contracts with Tоur Operators (TOs)
(6)
TO Contracts - Initial settings
TO Contracts - Prices
TO Contracts - Packages
TO Contracts - Discounts
TO Contracts - Rates
TO Contracts - Copy and Archive
Online Distribution
BookDirect
(10)
BookDirect - Functional overview
BookDirect configurations
BookDirect Extra Services
Content customisation
Branding customisation
Integration on your website
Tracking scripts (Google Analytics)
Link Builder
Guest Login
Setting up referral codes for Influencers and tracking bookings
BookDirect for Hotel Groups
(3)
BookDirect for Hotel Groups - Overview
BookDirect for Hotel Groups - Configuration, Branding, Integration, Link Builder
Tracking scripts (Google Analytics) for BookDirect for Hotel Groups
Channel Managers
(7)
RoomCloud - Activation and Procedures
RoomCloud Setup
RoomCloud - Per Guest mapping
SiteMinder/TravelLine/Others Setup
D-Edge Setup
SmartHotel setup
Import of Company and Agent profiles from Channel managers
SynXis
(5)
SynXis Setup
SynXis - Features
SynXis - Booking Exchange
SynXis - Blocks
SynXis - Profiles
Guest Engagement
MyBooking (Self Service) Portal
(4)
MyBooking (Self Service) Portal - Functional overview
MyBooking (Self Service) Portal - Settings
MyBooking (Self Service) Portal - Upgrades
Themes
Guest Mailer
(6)
Guest Mailer - Functional overview
Guest Mailer - Explaining modes and filters for automatic emails
Using the Visual Builder to create stunning emails
Guest Mailer - Using a Custom-designed Confirmation email
Guest Mailer - Editing the built-in Confirmation Email
Guest Mailer - Example setup of automatic mailers
Online Check-In
(3)
Online Check-In - How It Works
Online Check-In Settings
Attribute Based Sales (ABS) and Special Offers through the Online Check-in
HotelPass
(1)
Kiosk Hardware
Kiosk
(2)
Clock Kiosk - Functional Overview
Clock Kiosk - Configuration
Housekeeping configration
Housekeeping configurations
(2)
Housekeeping Settings - Activities, Sectors, Credits and Common Areas
Housekeeping Settings - Activity Schemes
Languages, Content, Custom templates
Languages, Translations, Content
(3)
Languages
Common translations
App translations
Custom Templates
(2)
Custom Booking Enquiry Template
Custom Folio Templates
Payment Enablement
Getting started - applying for a merchant account
(3)
KYC screening of your website - Requirements
After going LIVE with the Automated Payment Processing
Completing the SAQ-A Form and KYC application
Payouts, Disputing Chargebacks, Other info
(8)
Payouts and Payout delay
Handling Refunds and having enough 'In-process' funds
Reconciliation
Disputing Chargebacks
Adding Google Pay and Apple Pay as payment methods
Payments Reconcile & Payouts Reconcile Reports
Transaction refusal reasons
'Essentials' User Guide
Terminal User Manuals and Other
(5)
V400c Plus - User Manual
V400m - User Manual
P400 Plus - User Manual
Customizing the terminal
Network requirements and configuration
The Payment Autopilot
(2)
The Payment Autopilot - Configurations
The Payment Autopilot - Example tasks
Room Access Control
Room Access Control Setup
(8)
Room Access control - General settings
VisiOnline by Assa Abloy
Salto
Dormakaba (Saflok 6000 / Ambiance)
Messerschmitt
Onity
Hotek
GuestKey by Hotek
Integrations
AppConnector
(1)
AppConnector
Integrating your supported payment processor
(11)
Selecting your Payment Processor in Clock PMS+ / Clock POS
WorldLine/Six Payments
Elavon Fusebox - available for North America and Caribbean region
Stripe
PayPal
Authorize.net
WorldPay Redirect/Select Junior
Adyen - Configuration
Adyen - DropIn (Alternative Payment Methods)
Adyen - Point of sale terminals
Adyen - Creating API credentials
Point of Sale
(4)
Lightspeed L-series
Lightspeed K-series
Gastronovi POS (HotAPI)
Marketman
Revenue Management
(1)
IDeaS G2/G3
Accounting and ERP
(2)
Quickbooks Online
Datev standard export - Configuration and specifics
CRM and Email Marketing
(1)
Mailchimp
Business Intelligence
(1)
STR Export
Other
System
(3)
Clock PMS+ and POS System Requirements
Data Export
PBX Interface Requirements
Clock IoT Connector
(7)
Clock IoT Connector Type A - User Manual
Clock IoT Connector Type B - User Manual
Clock IoT connector - Network configuration
Clock IoT connector - Installation for fiscal printers
Clock IoT connector - Installation for restaurant/kitchen printers
Clock IoT connector - Installation for key-card/access control systems
Clock IoT connector - Installation for Elavon payment terminal
Clock POS - Configurations
Outlet Configurations
(8)
Tax Settings, Revenue Categories and additional
Tables
Kitchens
Printers
Kitchen receipts, Orders, Bills
Receipt Headers and Footers
Section POS settings
Floor Plans
Menu Configurations
(5)
Creating Order Groups
Creating Menu Items
Creating Menu Groups
Creating Modifiers
Promotions
eMenu and (Online) Table Bookings
(5)
eMenu
Table Types for Web Table Booking Engine
Tables for Web Table Booking Engine
Meals for the Web Table Booking Engine
Languages and Texts
Product Updates
Latest Updates
(11)
Clock PMS+ Update (19 Nov 2024)
Clock PMS+ Update (16 Oct 2024)
Clock PMS+ Update (03 Sep 2024)
Clock PMS+ Update (31 Jul 2024)
Clock PMS+ Update (22 Jul 2024)
Clock PMS+ Update (18 Jun 2024)
Clock PMS+ Update (13 May 2024)
Clock PMS+ Update (27 Mar 2024)
Clock PMS+ Update (27 Feb 2024)
Clock PMS+ Update (06 Feb 2024)
Clock PMS+ Update (16 Jan 2024)
Updates Archive
(135)
Clock PMS+ Update (20 Nov 2023)
Clock PMS+ Update (15 Nov 2023)
Clock PMS+ Update (11 Oct 2023)
Clock PMS+ Update (21 Aug 2023)
Clock PMS+ Update (24 Jul 2023)
Clock PMS+ Update (21 Jun 2023)
Clock PMS+ Update (23 May 2023)
Clock PMS+ Update (26 Apr 2023)
Clock PMS+ Update (15 Mar 2023)
Clock PMS+ Update (09 Mar 2023)
Clock PMS+ Update (24 Jan 2023)
Clock PMS+ Updates (12 Dec 2022)
Clock PMS+ Update (15 Nov 2022)
Clock PMS+ Update (7 Oct 2022)
Clock PMS+ Update (21 Sep 2022)
Clock PMS+ Update (26 Jul 2022)
Clock PMS+ Update (28 Jun 2022)
Clock PMS+ Update (26 May 2022)
Clock PMS+ Update (27 Apr 2022)
Clock PMS+ Update (29 Mar 2022)
See all 135 articles
Solution home
Events management
Events v2 - Creating Events; Posting charges and other
11
Explore
Events v2 - Blocks
4
Explore
Events v2 - Activities
5
Explore
Events v2 - Settings
3
Explore