Direct Connection with Booking.com via Clock
Clock offers a direct integration with Booking.com, streamlining the flow of pricing, availability, restrictions, and reservations. Below you’ll find all important details about how the connection works and how to ensure everything runs smoothly.
Supported Price Models
The connection supports two Booking.com price models:
- Standard Prices
- Occupancy-Based Prices
If your Booking.com account uses a different model, it must be switched to one of the two above. Please consult your Booking.com account manager to make the necessary adjustments before enabling the connection.
Standard Price Model
For each room type and rate combination, Booking.com provides a fixed occupancy value. Clock will send prices based on that fixed occupancy. For example:
- Fixed occupancy 1 → Price for 1 Adult + 0 Children
- Fixed occupancy 2 → Price for 2 Adults + 0 Children
- And so on...
If your fixed occupancy is greater than 1, and you've set up a single occupancy price in Booking.com, Clock will also send:
- The price for the fixed occupancy
- The price for single occupancy (1 Adult + 0 Children)
Note: Depending on your rate setup, the same price may be used for both.
Occupancy-Based Price Model
Clock receives all possible occupancy combinations and sends the corresponding prices, such as:
- Occupancy 1 → Price for 1 Adult + 0 Children
- Occupancy 2 → Price for 2 Adults + 0 Children
- And so on...
If your rate supports different prices for each guest combination, these will be used accordingly.
Important: Please consult with the Clock support team in advance if you wish to change your pricing model from occupancy-based to standard or vice versa. A coordinated change is required to prevent pricing issues.
Currency Compatibility
Your Booking.com account operates in a specific currency. If a mapped rate in Clock is set in a different currency, its price will be automatically converted using the exchange rates configured in Clock.
Make sure that the Booking.com currency is available and enabled in your Clock account to ensure proper conversion.
Update Period
Clock automatically sends availability, rates, and restrictions updates to Booking.com for the next 365 days.
Although you can still make direct changes in your Booking.com account, please note that any subsequent update from Clock for the same date will overwrite your manual change.
Example:
- Clock shows 3 available DBL rooms on Feb 1st and sends this data to Booking.com.
- You manually change the availability on Booking.com to 2.
- Later, Clock updates the same date with 4 available DBL rooms. This update will be sent to Booking.com and will overwrite your manual change.
The same logic applies to rates and restrictions.
Important: For this reason, we strongly recommend not making manual updates in Booking.com for dates within the next 365 days, as all such data is managed by your Clock account.
When You May Need to Update Booking.com Directly
- One-way connection
If you choose to keep the connection as one-way, Clock will only import bookings from Booking.com and will not send availability, rates, or restriction updates.
- Dates beyond 365 days
If you wish to open sales on Booking.com for dates beyond the 365-day update period, you must load availability and rates directly in Booking.com.
Once those dates move into the 365-day period, Clock will automatically update them with the correct data from your Clock account.
Responsibility: The hotel team is fully responsible for all data entered manually in Booking.com. If you are uncertain or need assistance, please contact the Clock Support Team.
Connectivity Errors
If a connectivity issue occurs:
- An email notification will be sent to the hotel’s specified email address (set in Clock).
- If the issue persists, data export will be paused, and you’ll be notified via email.
- Once the issue is resolved, the export can be reactivated.
Invalid Credit Card Reporting
This feature can only be activated or deactivated by the Clock support team and it is enabled by default.
If you use a payment provider connected to Clock, the system can report invalid cards to Booking.com automatically, under the following conditions:
- The card is a Guest Card (received from Booking.com).
- The card fails validation by the payment provider.
If both conditions are met:
- Booking.com will be notified.
- A To-Do will be created in the booking to indicate the failed validation.
Note: OTA (virtual) cards and guest cards entered manually by hotel staff or during online check-in are excluded from this rule.
Even if the card is valid, this does not mean it has sufficient funds. Therefore, we have added another automatic function – if, during automatic advance payments (Payment Autopilot) or manually initiated payments, it is found that payment on a customer card received from Booking.com cannot be processed, we send a report for an invalid card again.
No-Show Booking Reporting
When a booking received via the Booking.com connection and the guest is a No show the system can report this to Booking.com — but only under specific conditions:
- The booking must be marked as either "Cancelled" or "No Show" in Clock.
- The booking must be updated within the allowed time window - from 1 day after the check-in date up to 2 days after the check-out date
If the booking is updated outside of this time window, Booking.com will reject the no-show report, and the booking will not be marked as a no-show on their side.
Please consult with the Waived cancellation fee option from the rate mapping from more details about how the cancellation fees will be handled for those reports.
This feature can also only be enabled or disabled by the Clock support team and it is enabled by default.
Need Help?
For any setup assistance or troubleshooting, please contact the Clock support team. We’re here to help you maintain a seamless connection with Booking.com and avoid potential issues.