Room Cloud - Occupancy-based prices
We have expanded the possibilities of the application of our occupancy-based rates. We would like to remind you that you can use our rate features for price calculation depending on the number of adults and children. If you haven't checked them out, take a look at 'Guest Offsets' and 'Guest levels' or get in touch with our Support Department.
To more effectively apply such rates, we have added new options to the RoomCloud interface. What's new is that it is now possible for one product to receive prices for a different number of occupied beds.
Example: For the 'Triple/Standard' product, you can send prices for 1, 2, 3 guests, and so on. Up till now, you could achieve this by creating individual products for each combination. In other words, if you had three products up till now: 'Triple/Standard/SGL', 'Triple/Standard/DBL', and 'Triple/Standard/TRPL', with the change you can have only one rate and respectively one product - 'Triple/Standard'.
With the new feature, you can successfully decrease the number of rates in Clock PMS+, as well as reduce the number of products you send to RoomCloud. Apart from simplifying the rate management, it will also speed up the synchronization through the channel manager and will reduce overbooking situations.
Please note that the new feature can cover cases related to the pricing depending on the number of occupied beds (1, 2, 3, and more beds). Cases related to different age groups (adults and children) CANNOT be covered and continue to be solved with various rates and products. Still, we recommend you use the new approach where it is possible to reduce your rates and products.
Here is what you need to do to use the new feature:
- If you haven't yet done it, create rates in Clock PMS+ that will use the 'Guest Offsets' and/or 'Guest levels' features.
- Set up room types in RoomCloud, so that occupancy-based prices can be supported.
In your RoomCloud account from the Navigation bar, select the Property menu, Room-Type position, this way you will have the room list shown. To improve the necessary settings, click the button in the first column, immediately next to the type name.
In the room settings (tab - Room Type: Detail), enter the MAXIMUM number of guests into the 'Standard Occupancy' field that can be checked in this room.
In our 'Triple/Standard' example, you fill in complete 3, as the room can be offered to three guests at most.
3. Set up the rates in RoomCloud, so that they can support occupancy-based prices.
Back to the main list of rooms in RoomCloud, we work with the Product (Room-Type|Rate-Plans) column. Here you can see the rates associated with each room type. To define that a specific rate will work with a price by guest, you need to fill in default prices for all different occupancy levels for which you would like to offer/have a price. For each specific rate, select the edit icon.
Fill in default prices in the Occupancy prices row- under Price For Occupancy. You can work with the default values of RoomCloud (9999.0). Upon exporting prices and availability through the channel manager to the respective products, these values will be updated with the prices defined in your rates.
Important: Please complete the default price only for the number of beds you would like to offer.
- If our TRIPLE room will only be offered for triple and double check-in, then the configuration should look like this:
- If you wish to also sell this room for single check-in, then we need to complete all rows:
4. Allow occupancy-based prices in Clock PMS+ mappings for the specific product.
If the above settings are already done, open the product mappings and click the 'Re-sync maps' button. After the synchronization is completed, the new configurations will be downloaded and reflected in the mappings in each row (for each row). Under the RoomCloud product, you will see the different levels of occupancy, for which prices are sent.
Example: If you have filled in 3 for 'Standard Occupancy', in the mappings next to the name of the product, you will see: 3; 1+0; 2+0. For all these combinations, prices will be calculated depending on the conditions set in the PMS rate (Guest levels and/or Guest Offsets) and they will be sent to RoomCloud.
After all the settings are ready, you can proceed with the new working mode. Select the 'Yes' position in the 'Rate guest occupancy enabled' column for each row of the mappings, for which the new 'Occupancy base price' model is applicable.
Note: It is imperative that you complete the occupancy-based pricing settings in RoomCloud. If they have not been done, having the 'Rate guest occupancy enabled' turned on will continue sending regular base/per room prices.
In case of a change to the 'Rate guest occupancy enabled' setting, we recommend you do a new 'Re-sync' of information.