Standard Distribution
The Channel Manager interface in Clock is designed to distribute data to connected Channel Manager partners as follows:
Initial activation
Upon activation, a full update is sent containing availability, prices, and restrictions for the next 365 days.
Extension of the update period
Every day at midnight (based on the account time zone), an update is sent to extend the distribution window by one additional day, maintaining a rolling 365-day period.
Example: If the connection is activated on January 10, 2026, the initial update includes data up to January 9, 2027. At midnight, an update is sent for January 10, 2027, which becomes the new 365th day.
Regular updates
Updates are sent whenever availability, prices, and/or restrictions are changed for any date within the current 365-day window.
Error Management
The Channel Manager interface in Clock handles error messages from Channel Manager partners as follows:
1. Error detection and notification
Each received error message is treated as a single occurrence. The hotel email address specified in the settings will be notified immediately.
2. Automatic retry
A few minutes after the error occurs, Clock will resend the data for which the error was generated.
Note: Any changes to prices, availability, or restrictions made between the original error and the retry will be included in this follow-up update.
3. Successful retry
If the retry completes without errors, Clock will resume regular updates without interruption.
4. Repeated errors
If the retry results in another error, the process described in steps 1 and 2 will repeat.
If errors continue across multiple consecutive retries, the issue will be flagged as requiring additional attention. In this case, a new message will be sent to the hotel email indicating that the export to the relevant Channel Manager partner is delayed or suspended.
Important: A delayed or suspended export does not affect booking retrieval. However, it may cause discrepancies between data in your Clock account and the OTAs managed by the Channel Manager partner.
To avoid overbookings or incorrect pricing, we strongly recommend reviewing and resolving the issue as soon as possible (see the next section for guidance).
Handling a Delayed or Suspended Channel Manager Connection
Each Channel Manager partner has its own interface, activation process, and recovery procedure.
If a Channel Manager connection is marked as Delayed or Suspended, please refer to the relevant help article for your specific Channel Manager partner. The correct article can be identified based on the subject of the notification message you received:
ROOMCLOUD CHANNEL MANAGER EXPORT DELAYED / ROOMCLOUD CHANNEL MANAGER EXPORT STOPPED
OTA CHANNEL MANAGER EXPORT STOPPED
D-EDGE CHANNEL MANAGER EXPORT STOPPED
BOOKING.COM CHANNEL EXPORT STOPPED
SMARTHOTEL CHANNEL MANAGER EXPORT STOPPED
Exception for Synxis
The connection to Synxis can be quite complex. Because of this, we would like to recommend that you contact the Clock support team each time you receive an email with the subject SYNXIS EXPORT STOPPED in order to review the situation and advise how to proceed.