The Channel Manager interface in Clock is designed to notify the hotel team about every automated operation, helping the hotel team stay informed at all times.
These notifications are created as To Do tasks. Users responsible for Channel Manager operations should have access to at least the following To Do channels (more details can be found here):
- Bookings;
- Channel Manager;
Important: These tasks should be reviewed regularly. After a task has been reviewed and processed, it should be marked as completed to keep the task list organized.
If you have any questions about a To Do task, please contact the Clock support team.
Types of Notifications
New Booking Task
This task notifies the hotel team whenever a new booking is imported.
Recommended actions:
- Review the booking in Clock and compare the details with the reservation in the OTA.
- If everything is correct, mark the task as completed.
In some cases, the booking import may fail or not be processed correctly. If you are unsure how to proceed, please contact Clock support.
Note: This is the only type of task that can be disabled, although this is not recommended.
Modified Booking Task
This task notifies the hotel team whenever an existing booking is updated in the OTA (for example, when a guest changes the booking details).
Recommended actions:
- Review the updated booking in Clock and compare it with the updated information in the OTA.
- If the update is correct, mark the task as completed.
A common issue with booking modifications occurs when:
- a room has already been assigned to the booking;
- the booking dates are changed;
- the assigned room is not available for the new dates.
In this situation, the hotel team must decide how to proceed: remove the assigned room and then import the modification OR make the room available for the new dates and then import the modification.
Cancelled Booking Task
This task is created when a booking is automatically cancelled in Clock following a cancellation received from the OTA.
Recommended actions:
- Review the cancelled booking.
- If a cancellation fee applies, charge the fee and issue an invoice.
- If you decide to waive the cancellation fee, the fee must be voided.
Note: A common issue with cancellations occurs when the original XML booking message from the OTA is missing in Clock. In this case, the system cannot find and cancel the booking automatically.
If the booking was created manually, it must also be cancelled manually.