Please read Online Check-In - How It Works for full details on the steps of the Online Check-in.
Settings
The Online Check-In application is extremely quick and easy to set up. To start the settings from the navigation menu select Guest Interaction ->Online Check (app).
- Registration Guests (1) from the "Behaviour" section - determines how many registration cards will be required to be completed: Main guest only, All adults or All adults and children;
- Use ID Processor (passport scanner) (2) - determines whether the ID Processor service is used in the registration card completion (it is required that the ID Processor service is enabled for your account). The ID Processor service uses images of the ID documents. If only this option is selected, guests cannot fill in their cards manually but must take a picture of their ID.
- The guest can manually fill in the registration card (3) - determines whether the guest will be able to manually fill in the registration card. The two methods of completing registration cards (ID processor and manual) can be used in parallel. If both settings are enabled, the guest selects their preferred method of completion.
- Credit card required (4) activates the credit card data collection. The screen behaviour is as follows:
- If a credit card is already saved in the booking, the guest can choose to use it for online check-in purposes or enter the details of another credit card;
- Virtual OTA cards are not presented here and the guest must enter their own credit card details;
- If there are no cards saved in the booking, the guest must enter valid card details to complete the process;
- If the hotel uses an integrated payment processor, the card will be tokenized;
- If the hotel does not use an integrated payment processor, the data is stored in the Clock CC Vault.
- Request Payment (5) - activate this option if you wish guests to pay their outstanding balance while checking-in. Please note if there are several unpaid folios, guests will be required to pay each one of them. Please note that folios hidden from the 'Self-service portal' will not be shown here. Guests can use an already stored card or can enter details of a new card for the payment. Please note that OTA virtual cards will not be offered here.
- Payment can be skipped (5.1) - through this option you can make the payment optional, i.e. the guest will be prompted to pay during check-in, but has the option to choose to skip this step if they prefer to pay at the hotel.
- Guarantee options excluded from payment (5.2) - You can select one or more guarantee options, as the bookings, created with these guarantee options will be excluded from the payment requirement.
- Attribute Based Sales (ABS) (6) - enable the option to offer your guests a choice of room features free of charge or at an extra cost, depending on your settings. Read more about Attribute Based Sales and its configuration.
- Upsell rates (Special Offers) (7) - enable it to offer your guests an option to upgrade their stay, depending on your settings. Read more about Special Offers and its configuration.
Customise the View
You have several options to customise the app design to match your brand identity:
- Option to activate the dark theme (1);
- Option for rounded controls and buttons (2) - if not selected, sharp button corners will be used;
- Brand colour (3) - select a colour for the buttons and various accents;
- Splash screen colour (4) - select a background colour for the splash screen;
Use the "Preview" section to see how changing the settings affects the view of your Online Check-In application. Save all settings before exiting the screen.
Images
- Splash screen logo (5) - To make your brand stand out, we've added a dedicated "Splash" page to welcome users. It appears for a short time, can be a static logo, a moving image (e.g. GIF) or an image with text. This is the initial screen the guest will see. If you don't add an image for the splash, this step will be skipped and the user will go directly to the next page.
- Welcome screen background image (6) - The welcome screen contains the most important information about the booking: number, arrival and departure dates, first and last name of the "primary" guest. You have the option to customise this screen with a background image.
- Credit card screen header image (7) - You can ask guests to securely provide their credit card details or even make payment as part of the online registration. The screen is optional and must be enabled. You can add a header image for this page.
- Passport screen header image (8) - At this step, the guest is prompted to fill in their registration card. You can add a header image for this page.
- Signature screen header image (9) - Guests cannot complete the online registration process without completing this step. The guest is presented with the hotel policy (terms and conditions) and must agree to them and sign. You can add a header image for this page.
Online Check-In App Access Link
For your guests to be able to use the app, you will need to provide them with an access link. For each booking, the system generates a unique link. To do so, you should include the link in an email to be sent to guests. We have added a ready-to-use template to be incorporated in the predefined email templates through the Guest Messaging feature.