Activation of the channel manager
The first step is to request the activation using the AppConnector module in your Clock PMS+ account. Please go to the Navigation menu -> Settings -> AppConnector, find the connection to Room Cloud and activate it.
Important: Your user needs to have the "AppConnector: Enable / Disable integrations" user right in order to activate the connection.
Then, please reach out to the Clock PMS+ support team in order to continue the procedure.
Initial steps
The Clock PMS+ support team will share a file where we will need:
- details about your property
- details for your Room Cloud user(s)
- contact details (for booking delivery and messages from Room Cloud)
- email(s) for the error message from Room Cloud to the connected OTAs (if any)
Notify the support team once done in order to prepare the Room Cloud account.
Adding OTAs in Room Cloud
After receiving your Room Cloud credentials please log in and navigate to the Channels -> Configuration menu there (located on the left hand side). At the top of the page you will find a guide prepared by the Room Cloud team with instruction on how to add a connection to any OTA:
In case you cannot find the OTA(s) which you need to add please reach out to the Room Cloud team for assistance - this is done from the Dashboard -> Contact menu (from the left-hand side):
Scheduling a training session with the Room Cloud team
Please contact the Clock PMS+ support team after you have added at least one OTA and we will organize the meeting with Room Cloud. It is recommended to schedule them at least a week in advance.
Note that last minute meetings cannot be confirmed and will most likely be declined.
Important: During the training the Room Cloud team will also advise how to activate the connection to the OTAs, but please only activate the connection after the settings in Clock PMS+ are completed.
Prepare the connection settings in Clock PMS+
After the training with Room Cloud please complete the settings in Clock PMS+ by consulting with the following article.
Activating the connection
Contact the Clock PMS+ support team when all of the above is ready in order to schedule the final steps.
Connection errors
If you receive an error message directly in Clock PMS+, please contact us to make the necessary checks.
If you receive an error at the email(s) listed in the shared file, please contact the RoomCloud support team for assistance. Please note that some errors are temporary (e.g. the OTA server is currently unreachable). RoomCloud has a tool that re-sends data shortly after the error has been generated.