The Clock IoT device requires constant OUTBOUND (outgoing) access to:
- *.clock-software.com. TCP ports: 80, 443, 22.
- *.amazonaws.com. TCP ports: 443, 8443, 8883.
- ruby-gems.clock-software.com. TCP port 5000
- UDP port 123 (NTP - Network Time Protocol)
- Clock does not provide IP ranges as they are subject to change at any moment.
- Your local network should be different from 172.17.xxx.xxx (or 172.17.0-255.0-255)
- Clock IoT doesn't need any inbound (incoming) connections/open ports.
- The Clock IoT Device requires DHCP in the network to automatically obtain its IP address. Fixed IP addresses are not supported.
- Keep in mind that Clock IoT device need to be placed in the same network as the third party device/system subject to the interface (for TCP/IP protocols) or physically near to the device/system (for USB cabled interfaces). Check each interface for the specific protocol/port requirements.
- The Clock IoT device requires an Ethernet cable (included) and power adapter (included). A Wi-Fi connection is not supported.
- The Clock IoT device should be constantly ON. The usage of an uninterruptible power supply (UPS) is recommended. Restarting the device is strongly NOT recommended, as this may lead to device bricking.
- Device LEDs. The green LED light (power) should be steady. The yellow LED light (SD card read/write) may blink or be steady.
Contact your system administrator and find the IP address of the Clock IoT Device. The device hostname of Clock IoT Device is "clockrpi-" followed by the serial number of the device.
Example host name and local IP in a router
Successful connection test:
- Open a browser and enter the device's IP address.
- The Diagnostics page will be opened
- Please contact the system administrator if any of the checks is marked as Failed and ask them to re-check the above "Network / Firewall" section.