This guide explains how to configure your Booking.com connection in Clock, covering the activation process, settings management, room/rate mapping, and supplement handling. Please follow the steps carefully to ensure correct setup and synchronization. Make sure you also read through the Specifics of the connection and that you have activated Booking.com in the AppConnector.
Connection Setup
New Connection
If your Booking.com account is not currently connected to any connectivity partner, please follow the instructions in the dedicated activation article HERE.
Switching from Another Provider
If you are already connected to another partner, use Booking.com’s “Switch Provider” feature. This ensures the current connection remains active until setup in Clock is finalized. Once the configuration is complete, our team will activate the new connection, which automatically disconnects the previous partner.
Important: Activation is scheduled in advance. These instructions are based on Booking.com’s documentation. If discrepancies arise, please contact your Booking.com account manager.
Settings in Clock
Navigate to menu Settings -> All Settings -> Online distribution -> Booking.com
- Name (1) - Customizable. Rename only if managing multiple Booking.com accounts for easier identification.
- Property ID (2) - Auto-filled during connection setup. Cannot be edited.
- Default Charge Template (3) - Used when an imported supplement has no mapped template. (See “Charge Template Map” section.)
- To-Do on New Booking (4) - Recommended: Yes. Automatically creates a task when a booking is received.
- Property Currency (5) & Pricing Model (6) - Auto-filled at activation. Not editable.
- Company (7) - Select a company profile. All imported bookings will be associated with it.
- Company as Agent (8) - If enabled, the selected company will be set as Agent, not Company.
- Process Booking Company Data (9) - Available only if (8) is active. If enabled, Clock will attempt to match booking-provided company data (based on name/VAT) with existing company profiles.
- Booking Price inc. VAT (10) - Choose how the prices Booking.com sends will be treated - including or excluding VAT. Consult Booking.com support if unsure.
Tip: If uncertain about the VAT mode, monitor the first few bookings carefully. If pricing is incorrect, the VAT mode can be corrected, while prices in the affected bookings can be adjusted (corrected) through a manual price.
Important: The next setting can affect booking prices. Consider carefully before enabling it.
- Import City Tax as Service (11) - Enable if you want to import Booking.com’s calculated city tax.
- all bookings from Booking.com will be created with the No city tax option selected. This will deactivate all City tax calculations, which can be otherwise applied based on the City tax settings in your Clock account
- the provided city tax value will be added as a separate charge in the booking folio. You can find more details about the logic in the "Charge template map" section below.
- a single city tax charge is usually added on the arrival date only, even for multi-night bookings.
- Re-send (12) - Allows scheduling a manual full update of availability, prices, or restrictions. Use only when requested by Clock or Booking.com support.
Room & Rate Mapping
- Download Data (1) - Downloads room/rate data in XML from Booking.com.
- Sync (2) - Syncs Clock settings with Booking.com. Use if changes were made in Booking.com for rooms/rates.
Room Mapping
- Booking.com Section - Shows room name/ID from Booking.com (read-only).
- Clock PMS+ Section:
- Room Type (1) - Select the Clock PMS+ room type to export availability.
- Max Rooms (2) -Limits the number of rooms sent
- room type 1 is set with a value of 3
- while you have 5 available rooms -> 3 rooms will be sent
- while you have 2 available rooms -> 2 rooms will be sent
- Export Enabled (3) - Controls whether Clock sends availability updates.
- Change Log (4) - Shows who made changes.
- Click Save after changes.
Rate Mapping
- Booking.com Section - Shows rate name/ID from Booking.com (read-only).
- Clock PMS+ Section:
- Rate (1) - Select the Clock PMS+ rate to export or import prices.
- Export Enabled (2) - Controls whether updates are sent.
- Waived Cancellation Fee (3) - Controls if Booking.com should waive (Yes) or keep (No) the cancellation fees for the booking based on the cancellation settings on their side. Please consult with the No show reporting option for more details as to when a booking will be reported as such. The status of this option is determined at the time the no-show is reported, using the rate assigned to the booking. If the rate from the booking is not present in the mapping settings, the system will default to reporting the booking with a waived cancellation fee.
- Change Log (4) - Shows who made changes.
- Click Save after changes.
Charge Template Mapping
Used to define how supplements and city tax are imported into Clock PMS+.
- Default Import - If no mapping is found, the Default Charge Template (set in Settings) is used.
- Adding a Custom Mapping - Click the "+ (plus)" button and set the following:
- Charge Template - The Clock PMS+ template to use. The name and the price of the charge will be updated based on the data received from Booking.com.
- Service Code - Must exactly match the supplement’s code in Booking.com.
- Service Text - Optional. For internal clarification.
- Save after adding.
Specifics for City Tax Mapping
If option 11 in the settings (Import City Tax as Service) is enabled:
- Click the "+ (plus) button".
- Select the Clock Charge Template for city tax.
- In Service Code, choose City tax from the dropdown.
- Optionally fill in Service Text.
- Save the mapping.
Need Help?
If you're unsure about any settings, especially price models, city tax, or VAT modes — please reach out to Clock support for assistance before proceeding. This helps avoid incorrect prices or disrupted availability.