Modified on: Fri, 19 Jan, 2024 at 8:03 AM


This setting requires the 'Users - Create and Edit' right granted and an active MFA!

The users in Clock PMS+ are used for:

  • Restricting access to different functions, data and accounts.
  • Tracking changes, actions and control events by each individual user.
  • Cashier and End of the day reports.

Subscription Holder

The subscription holder is the user (email) of the initial subscription in Clock.

The subscription holder has full administrative access to the system.

The subscription holder's email can be changed through the system. To do so:

  • Log in with the subscription holder email;
  • Go to Settings ->Users;
  • Edit the subscription holder;
  • Click the 'Change' button;
  • Fill in the new subscription holder email.


  • After confirming the change to the subscription holder, a random password will be generated. Please copy it, log out, log in with the new subscription holder and the copied random password. Now you can change the password by editing the new subscription holder.
  • After successfully changing the subscription holder please contact us at using the new holder's email address and notify us about the change. We will send the support portal activation message to the new subscription holder's email address.

Adding Users

To Add or Edit users go to Settings ->Users. The available users in the subscription will load on the screen. The subscription holder is marked with two key icons on the user list. Regular users who have been granted the 'User: Create and Edit' right are also administrators, being marked with one key icon.

In order to add a new user, click the '+' button and fill in the respective fields:

  • User (1): The username must be unique. It is recommended to use stronger (longer and unusual) usernames for better protection. It cannot be changed after the user creation.
  • Password and  Confirm password (2): It is recommended to use stronger (longer and unusual) passwords for better protection.
  • Change password on next login (3): If you activate the option, with the next login to the system, the user will be prompted to change their password with one of their choosing.
Note: Please note that if upon the activation of the 'Change password on next login' setting, a new password is set through the user edit screen, the setting will be reverted.
  • Full name (4): Full personal name. Optional.
  • User group (5): If selected, it will grant the user all rights applied for the group (more details can be found here.
  • Password Policy (6): Select the policy to be applied to the password of the specific user. Mandatory field. More info on the policies  and how to configure them can be found below in the Password Policy.
  • Email (7): Optional.
  • Language (8): The language of the user interface for this user.
  • First weekday (9): Optional.
  • Network access (10):
    • Unrestricted: The user can access Clock PMS+/POS from any network (location).  
    • Trusted only: The user can access  Clock PMS+/POS only through a network added to the 'Trusted networks' list.

Learn more about user access security.

  • Auto logout idle (minutes) (11): The user will automatically be logged out if no action is taken for the selected time frame. The maximum value is 720.

Grant Account Access

The users are common for all accounts in the subscription. One user can have access to several accounts. The rights granted to this user are applied to all accounts accessible by the same. To specify the accounts accessible to the user, go to  "Account access&Rights" page. Mark the the accounts to be accessible by the user;

Important: If you delegate different rights to the user in the different accounts, it is necessary to create a separate user for the employee to access each account.

Delegation of rights

The rights of a user can be given through a user group to which the same has been assigned or to be individually selected for this user. See how you can manage rights through User groups.

Rights are divided into several groups. Under each right, you will find a short description of its purpose. Rights are marked with "*CE" are related to control events tracked in the control reports. Over each group, you have quick buttons to select/deselect all rights in it.

Rights granted through a user group are indicated with a special icon and are managed through the group. To these rights, you can assign additional ones by marking them for the specific user.

Users: Search Options

As we have already mentioned users are common for the entire subscription and you can manage them through each PMS or POS account.

Tip: If a specific user is not listed in the table on the Users screen - select 'All Users' from the filter field(13).

In Clock PMS+ and Clock POS, you can search for users by name or full name too:

  • Go to Settings ->Users
  • In the search field (12), enter the user name or full name
  • From the filter field (13) , use the filter to search in All Users, Active Users or PMS/POS accounts

Editing users

Find the user and click the “Edit” button in its row. In the Edit mode for a user, you can simultaneously grant (and see) the access rights to all accounts, regardless of the system used (Clock PMS+ or POS).

Important: Once set, the username cannot be changed.

  • To change a password, go to the 'Change a password' page, enter the new password in the 'New password' and 'Confirm password' fields. Confirm through the  'Change a password' button.

Note: Users can also change their passwords on their own, without being granted the User: Create and Edit right.
  • Change Accounts and Rights if needed.
  • In the Edit mode you can select which To-Dos to be tracked by a user. To do so, go to the 'To-Do Channels' tab and tick the necessary To-Do channels.
  • Save.

Deactivating/Activating Users

Once created, a user cannot be deleted, so that full change log can be kept. Instead, users can be deactivated.


  • Open the user list, use the filters to find the specific user;
  • Open the help menu (14) in the upper right corner and select the 'Activate/Deactivate' option;
  • Click the 'Deactivate' button in the user row;
  • You can limit the access of a given user without deactivating it. Access the Edit screen of this user and exclude the rights and accounts that are to be inaccessible to this user. Save.


  • To Activate inactive user, open the user list and select "All" in the filter field;
  • From the help menu (14), select the 'Activate/Deactivate' option and then click the 'Activate' button in the specific user row;   

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