Guest Offsets

Modified on: Wed, 16 Nov, 2022 at 1:22 PM

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Guest Offsets let you solve cases related to room pricing with a different number of adults and children. You can view Guest Offsets like a discount/surcharge to the base price for a different number of adults and children. The purpose of the feature is to provide you with a simple and understandable solution through which to reduce the number of your rates.

Adults and Children Offsets

The offsets are 12. 10 of them are Adults 1 to Adults 5 and Child 1 to Child 5. Each of the offsets can be an absolute value or percentage of the base price.

  • Adults 1 to Adults 5. 5 offsets, as each one defines an amount of the discount or the surcharge to be added to the base price for the respective number of adults in the booking. For example, if the booking has 2 adults, the Adult 2 field is chosen. The value of the Adult 2 is added to the base price or respectively deducted, as the value in the latter case is a negative one (e.g. -10).
  • Child 1 to Child 5. To the offsets made by the Adult fields, the children offsets are added. Depending on the number of children, a field 1 to 5 is chosen (for example, if the children are 2, the Child 2 field is chosen).

Single Adult Offset

To see the Single Adult offset, first, click on the 'Show/Hide all offsets' button. The purpose of this offset is to define the difference from the base price when it is strictly related to 1 adult in the booking. For combinations of 1 adult+children, the Adult 1 offset or Guest levels can be used.

Extra Adult and Extra Children Offsets

These two offsets apply to the cases when the field for the respective number of adults and children from the above paragraph is empty. In contrast to the above fields, the values here are multiplied by the number of guests.

  • Extra Adult. If for the number of adults in the booking (example 2) no value is entered in the offset (Adult 2 in this case), the value of the Extra Adult field is taken and multiplied by the number of adults (in this case, it is 2).
  • Extra Child. If for the number of children in the booking (e.g. 2) the related offset field is empty (Child 2 in this case is empty), then the value of the Extra Child field will be multiplied by the number of children.

Calculation examples:

Rate 1: 

  • Base price = 100. 
  • Adults 1 = -20; 
  • Adults 2 = 0; 
  • Adults 3 = 40; 
  • Child 1 = 25

Results for Rate 1:

  • 1A = 100 - 20 = 80
  • 2A = 100 + 0 = 100
  • 3A = 100 + 40 = 140
  • 1A + 1C = 100 - 20 + 25 = 105
  • 2A + 1C = 100 + 0 + 25 = 125

Please note the following cases:

  • 4A = 100 + 0 = 100. The Adult 4 field is empty - no surcharge to the base price for 4 adults.
  • 1A + 2C = 100 - 20 + 0 = 80. The Child 2 field is empty - no surcharge to the base price for 2 children.
  • 4A + 2C = 100 + 0 + 0 = 100. Neither Adult 4, nor Child 2 is filled in.

Rate 2. As above, but the following are added:

  • Extra Adult = 12
  • Extra Child = 5.

Results for Rate 2:

  • For 1A, 2A, 3A, 1A + 1C and 2A + 1C, the results are the same, as above. But:
  • 4A = 100 + 4*12 = 148
  • 1A + 2C = 100 - 20 + 2*5 = 90
  • 4A + 2C = 100 + 4*12 + 2*5 = 158

In case you use a percentage instead of an absolute value, the behavior is absolutely the same, with the only difference being that the value to be added/subtracted is a percentage of the base price. You can freely combine absolute and percentage values. For example, A1 can be an absolute value, and A2 - a percentage and so on.

Rate, Seasons, and Days

Guest offsets can be added to the rate itself, as well as each season. If for a given season you don't add offsets, then the offsets defined in the rate will be used. It is important to remember that transfer of offsets from the rate to the season is done field by field, as the season offsets have a priority. Here are examples for offset transfer:

  • Offsets in the rate: А1 = -20; А2 = 0
  • The season has no defined offsets. The rate offsets will be used for the season: А1 = -20; А2 = 0
  • The season has a defined А1 offset = -10. For the season, it will be used, as follows: А1 = -10 (from the season); А2 = 0 (from the rate)
  • The season has a defined А1 offset = -10, А2 = 10. For the season, the season offsets will be used: А1 = -10, А2 = 10
  • The season has a defined C1 offset = 30. For the season, it will be used, as follows: А1 = -20 (from the rate); А2 = 0 (from the rate) and C1 = 30 (from the season)

Applying Offsets

Rate Level

To apply a rate level offset, select the 'Guest Offsets' tab when editing or creating a rate. From this tab, you will be able to set your offsets.

Season Level

Navigate to the Season menu in the Rates screen. In the grey box, you will see the values (if any) set at a Rate level. To set offsets at the season level, select the 'Guest Offsets' menu when editing or creating a season. From this menu, you will be able to set your offsets. 

Derived Rates

Offsets can be added to each rate - base, derived, or occupancy-adaptable. Please note that offsets are applied last in the calculation of the rate price. In other words, the derived rate first calculates its base value, and then the respective offset is applied to it.  

Here is an example of how through offsets you can make a derived rate add the breakfast price, as the breakfast price is EUR 10 for each adult, and EUR 5 - for children. 

  • Base price: 10
  • Offset А1 = 0
  • Offset А2 = 10
  • Offset А3 = 20
  • Offset C1 = 5
  • Offset C2 = 10

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