The historical and forward-looking data is sent automatically via e-mail according to the requirements of STR. The email is sent from address noreply@clock-software.com.
Pre-Requirements
- STR Export add-on should be enabled for your account before you can proceed with the activation of the export. To have it activated, please contact your Clock's support team (clockpms@clock-hs.com);
- Your hotel's STR hotel ID - It is required to be sent to STR with the data so it will be recognized.
Configurations
You can configure the export at Reports->All Reports->-Data Export->STR Export specifying the following:
- STR Hotel ID - The ID assigned by STR for your hotel;
- STR Historical (e-mail address) - The e-mail address to which the historical data should be sent (default:data_daily@str.com)
- STR Forward (e-mail address) - The e-mail address for sending the future data (default:auto_data@forwardstar.str.com)
- Marketing segment for complimentary and house use bookings - The occupancy associated with the configured marketing segments will be deducted from the rooms sold data sent to STR.
- Accumulation of POS account/s revenue - If you need to include the revenue generated by some of the POS accounts within your account, just select the ones to be included.
- Excluded revenue groups from account/s revenue - you can select which revenue groups to be excluded from the total revenue figures.
How does it operate
Important:
- Export with the mandatory data is generated around 06:00 AM (GMT) and contains all rooms from the day before.
- The cancelled/no show bookings need to be marked as such before that time in order to be part of the export.
- The charges transferred from Clock POS to Clock PMS are exported from the selected Clock POS accounts!!!
- The percentage of rooms sold can be calculated in two ways:
- Based on the total number of rooms that can be sold;
OR
- Total rooms available minus rooms marked as OOS. Clock PMS+ submits the data in this way.
- Based on the total number of rooms that can be sold;
If you prefer to use the first option, please indicate the number of rooms to be used for the STR calculations and advise them not to use the data provided by Clock PMS+. If you still prefer the second option, STR should use the data we have provided.
The following details are included:
Historical data:
- STR or Hotel ID
- Date:
- Property’s Rooms Available (total number of rooms available)
- Property’s Rooms Sold (excluding complimentary, house use and no show rooms)
- Property’s Net Room Revenue (total net room revenue excluding taxes, VAT, Food & Beverage and any other value add-ons)
- F&B Revenue
- Total Revenue
- Currency Code (ISO code i.e. EUR)
Forward Looking Data( for the next 365 days ):
- STR or Hotel ID
- Date (forward outlook from: today’s date)
- Date (forward outlook to: date for the next 365 days)
- Property’s Rooms Available (total available inventory)
- Property’s Rooms Booked (total number of rooms that have been deducted from the inventory, because they have been booked)