Clock applications (Clock PMS+ and Clock POS) support multiple accounts in one subscription, thus providing companies, enterprises and chains with:
- Single user login and centralized user management
- Fast access to authorized accounts
- Centralized reporting
- Centralized guest profile database
- Single company database
- Single-point currency exchange rates management
How to create a new account?
New subscribers get one hotel or/and one restaurant. To add more accounts to your subscription:
- Log in with the master user (subscription owner). New accounts can be created by master users only.
- Go to 'Other...' - 'Settings' - 'Users'.
- Find the master user and select 'Edit'
- Scroll down to section 'Accounts'.
- Select 'Request new hotel (PMS)' or 'Request new restaurant (POS)'
- Fill the name of the account (property or restaurant), any optional fields (if present) and send.
- Done
How to access the new account?
If you have multiple accounts, you can access them from the 'All accounts' screen.
- In the home screen select the 'Eject' icon. Alternatively, select 'All accounts' in the menu 'Other'.
- All accounts accessible to the current user are listed.
- Select an account to access it or use the fast buttons (new booking, availability, etc.) to start an operation directly.
- You can open an account in a new browser tab ('right click'/'Alt menu' - 'open in a new tab'), and work simultaneously in multiple accounts.
- The last account used is remembered and you are redirected directly to it at your next login.
New Account Users
After it is created, a new account can be accessed ONLY by the master user. To give access to other users and administrators:
- Log in as a master user
- Select an account in the 'All accounts' screen.
- Go to 'Settings' - 'Users'.
- Find the desired user and select 'Edit'.
- In the 'Grant Account Access' section select the accounts you want to grant access to.
- Use 'All' / 'None' buttons for fast selection of accounts. Save
- Done
How to delete an account?
If you have created an account by mistake or you don't need it anymore, you can send a request for deleting the account to our support team. To do so:
- Log in to the Support portal with the master user's email, or:
- Alternatively, send a message to clockpms@clock-hs.com from the master user's email with a removal request
We will contact you with further details about the procedure.