As with each operation and sale, documentation is a big part of the process. It is vital to have complete and correct documents in order to have your staff and outlet prepared on one side, and have everything you have discussed and agreed on with the organizers confirmed in writing, on the other.
By default, in Clock PMS+ you have 3 document types which you can use, each with its own pre-configured template. You can preview each of the documents from the 'Print' button on an event page:
Note: The documents available documents use the default, built-in template (created by Clock PMS+). You have the opportunity to create your own custom templates of the documents and also make changes to them before sending to the client/department. See more information about this below.
Function Sheet
The Function sheet is designed for your internal organization of the event. The layout is well-structured by having each day of the event on a separate page. Thus it is easier to see the tasks for the respective date. Furthermore it contains all information about the Event, Meeting Room bookings and catering activities forming a complete source of information for your staff.
Banquet Event Order
The Banquet Event Order (BEO) is designed for the purposes of correspondence with customers. It contains prices, calculations, and amounts. For a greater customer convenience, it has been implemented as a representation of the event as a whole. The BEO can be considered the Offer for the event which you can send the organizer. A major upside of the BEO is that it contains pricing for the hotel room blocks (if a rate/price is attached to the block).
Info Invoice
The info invoice is similar to the BEO but in more compact format. However, it does not contain pricing of room blocks.
Documents and Emails section
This section can be used for several purposes:
- generate an Offer (BEO) and send it to the organizer for review and possibly signature and deposit payment (if you utilize the Online Event confirmation app)
- generate a Function sheet and send it to your e.g. Event manager/department.
- generate any other emails that you have created for Events (see below) and send them to the organizer, keeping an archive of the sent emails on the event page.
- document and save (even without sending to the customer) each step of the negotiations with the customer, giving you a history of how the event requirements/prices/conditions changed throughout the negotiations.
- Add attachments (files) and links related to the event.
In order to generate a document, simply click the '+' button, select the template you want to generate/send (both the built-in and your custom templates will be offered) and the Language in which the template should be generated.
Note: The built-in templates are translated for a number of languages (Bulgarian, Dutch, French, German, Italian, Russian, Spanish, and other) If you use custom ones, you need to make sure you create them for each language you will use.
Once you proceed to the next step, you will be able to add contact information of the person for who this document is intended. After clicking 'Create', the document will be generated with all the information. You are able to make modifications to the template at this stage - click the edit button and you will be able to edit the document, it's subject (for when sending via email), and add an internal description for the staff. Once you check that everything is correct, click on 'Save'.
Note: If you have a 'Contact person' attached to the event, their details will be automatically populated here.
The next screen will show you the final document, contact details, internal description and more. You can send it via email to the organizer, edit it, print it, or simply keep it internally as information.
Custom templates
You have the flexibility to create all kinds of different messages/documents related to Events which you can use internally or also for communicating with organizers. Those can be just custom versions of our built-in documents - BEO and Function sheets or completely different templates that meet your needs.
To create custom documents navigate to menu Settings-> All Settings-> section MICE -> Event Document Templates.
- Add '+' (1) - select to add a new template
- Name (2) - enter a name for the template (internal)
- Editor (3) - select which editor you will use to build your template. We generally recommend using the Stripo - 'Visual builder' as it is a powerful and user-friendly tool to create templates (see more info below). The 'Legacy' editor requires HTML and coding experience.
- Languages (4) - you will see each language you have added in Clock PMS+ and you can create a template for each language
- Email subject (5) - enter a subject of the email that will be used when sending.
- Email Body (6) - click on 'Body' to start creating your template.
- Examples (7) - click to see ready-made examples of templates
- Apply your design examples (8) - you can find HTML code of two documents which you can use in both the Visual and Legacy editors.
- Full structural examples (9) - additional examples of documents, however, these can only be used in the plain_text editor.