SWITZERLAND - TourX Digital Guest Card

Modified on: Wed, 8 Oct, 2025 at 11:21 AM

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Introduction

Booking Data Export

The data of the main guest for each booking is automatically exported to TourX every 12 hours.

The export includes new bookings and existing bookings that were updated since the last export. Only bookings that meet both of the following criteria will be included:

  • Created after the configured Start Date.

  • Have a departure date on or after the current date.

Exported Data Fields

The following information is included in the export to TourX:

  • Booking number

  • Main guest’s first name

  • Main guest’s last name

  • Arrival date

  • Departure date

  • Main guest’s language

  • Number of adults configured for the booking

  • Number of children configured for the booking

  • Main guest’s email address

For more details about TourX features and functionality, see this guide.

Requirements

To enable the integration, you will need to obtain API credentials for TourX.
You can request these credentials by contacting your TourX representative or by sending an email to support@arcade.ch.

Settings

To configure the integration, open AppConnector, locate TourX, and activate it.
Once activated, go to Settings and complete the following fields:

  • TourX API User – provided by TourX

  • TourX API Key – provided by TourX

  • Start Date – the date from which guest information should start being sent to TourX

  • Set the Interface Active – enable this option to start data transmission

Specifics

Data is exported every 12 hours (0 and 12 UTC)

Before sending data to TourX, the following validations are performed:

  • The number of adults configured for the booking is greater than 0.

  • The main guest has a first name.

  • The main guest has a last name.

  • If the main guest has an email address, it is checked for validity.

If any of these validations fail, a message will be displayed:

"Wrong main guest or booking details: …"

Troubleshooting

  • TourX has a minimum requirement of 1 symbol for the First and Last name. In case of an empty first/last name field, the export will return an error: Error! 400 - Bad Request

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