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  • Internal: interfaces / localizations / fiscalization
  • Initial settings
    • Getting started (4)
      • Getting Started
      • Integrated Billing Portal of Clock PMS+
      • Navigating in Clock PMS+
      • User Creation for System Configuration
    • Basic Info and Access Control (5)
      • Account Info
      • Default Hotel Email Address
      • Location Map
      • Logos and Image Library
      • Multiple Accounts (Properties, Restaurants)
    • Rooms (5)
      • Room (Unit) Types
      • Rooms (Units)
      • Virtual Rooms
      • Room Features
      • OOS type
    • Taxes and Fees (5)
      • Tax Settings
      • Tax Settings - Optional Settings
      • Tax Modes
      • City Tax
      • Exchange rates in Clock PMS+
    • Revenue and Payment Settings (10)
      • Revenue Groups and Categories
      • Revenue Date Mode
      • Charge Templates - Operational Charge Templates
      • Charge Templates - System Charge Templates
      • Charge Templates - Creating and Editing
      • Charge Templates - 'Booking (Daily)' and 'Room type auto-charge' templates
      • Charge Templates - Capacity Counters
      • Charge Templates - Discount and Surcharge
      • Charge Templates - Custom Charge Fields
      • Payment Subtypes
    • Users and User Аccess security (5)
      • Users
      • User Groups
      • User Security
      • My User
      • Password Policy
  • Rate Types and Price Management
    • Preliminary Settings (6)
      • Guarantee Policies
      • Cancellation Policies
      • Packages - Creating Packages and adding Items
      • Package Management
      • Marketing Sources / Channels / Segments
      • Meals&Restaurants
    • Rate Types in Clock PMS+ (8)
      • Rate types in Clock PMS+
      • Base (Standard) Rates
      • Derived % and Derived Amount Rates
      • Occupancy Adaptable Rates
      • Per-Guest Rates
      • Guest Offsets
      • Contracts with Tоur Operators (TOs)
      • Hurdle Rates
    • Rate Management (11)
      • Rate management screen - Overview
      • Rate Section - Creating and editing rates
      • Rate Search
      • Seasons Section
      • Days Section
      • How to apply a Season or Day price?
      • Sections Mass Update, Testing and More
      • Rate Restrictions
      • City Tax Mode
      • Tags - Using Tags, Favourite and Company Tags
      • Applying and using Bonus codes, Badge and Included Discount %
  • Online Distribution
    • BookDirect (8)
      • BookDirect - Functional overview
      • BookDirect configurations
      • Content customisation
      • Branding customisation
      • Integration on your website
      • Tracking scripts (Google Analytics)
      • The Link Builder
      • Guest Login
    • BookDirect for Hotel Groups (3)
      • BookDirect for Hotel Groups - Overview
      • BookDirect for Hotel Groups - Configuration, Branding, Integration, Link Builder
      • Tracking scripts (Google Analytics) for BookDirect for Hotel Groups
    • Channel Managers (6)
      • RoomCloud - Activation and Procedures
      • RoomCloud Setup
      • RoomCloud - Per Guest mapping
      • SiteMinder Setup
      • D-Edge Setup
      • Import of Company and Agent profiles from Channel managers
    • SynXis (5)
      • SynXis Setup
      • SynXis - Features
      • SynXis - Booking Exchange
      • SynXis - Blocks
      • SynXis - Profiles
    • DEPRECATED - Web Reservation System (WRS v1) (7)
      • WRS - Integration into the hotel website
      • WRS - Themes
      • WRS - Product Page Layout
      • WRS - Colours and Fonts Customization
      • Google Analytics and Other Web Tracking Products
      • WRS: Map of Locations
      • WRS - Company usage
  • GuestJourney
    • MyBooking (Self Service) Portal (3)
      • MyBooking (Self Service) Portal - Functional overview
      • MyBooking (Self Service) Portal - Settings
      • MyBooking (Self Service) Portal - Upgrades
    • Guest Mailer (6)
      • Guest Mailer - Functional overview
      • Guest Mailer - Explaining modes and filters for automatic emails
      • Using the Visual Builder to create stunning emails
      • Guest Mailer - Using a Custom-designed Confirmation email
      • Guest Mailer - Editing the built-in Confirmation Email
      • Guest Mailer - Example setup of automatic mailers
    • Online Check-In (2)
      • Online Check-In - How It Works
      • Online Check-In Settings
    • Kiosk (2)
      • Clock Kiosk - Functional Overview
      • Clock Kiosk - Configuration
  • Operations in Clock PMS+
    • Bookings (16)
      • Booking screen - overview
      • How to create a new booking
      • Booking Search
      • Bookings - Advanced Search
      • Booking statuses
      • Create a group booking and copying a booking
      • Multiple Booking Edit
      • Booking - Rate Price, Manual Price
      • Booking Contact Person
      • Room Allocation to Bookings
      • Check-In and Guest Registration Cards
      • Booking - Room Change
      • Booking Checkout
      • Early Booking Checkout
      • Booking Enquiry
      • Import of bookings from a file (csv)
    • Operating screens (4)
      • Rate and Availability screen
      • Room Calendar screen
      • Occupancy Forecast Screen
      • Capacity Adjustment
    • Folios (14)
      • Folio - overview
      • Folio - Settings
      • Standard Folio - how to create and search
      • Folio - Charges
      • Charge Control
      • Folio - Split charges
      • Charge Transfers and Group Folios
      • Folio - Payments
      • Document Issue
      • Common Document for Several Bookings
      • Folio/Document Operations
      • Folio - Other Operations
      • Folio Preview, Printing and Sending
      • Folio Printouts and Charge Template Grouping Options
    • New Version of Folio Screens (12)
      • Overview - New Version of Folio Screens
      • New Features
      • New Approach to Working with Deposit Folios
      • Charges Screen
      • Charges - creation and editing
      • Charges - Transfer and Splitting
      • Payments & Pre-Authorizations Screen
      • Card Payments
      • Creating correction documents
      • Deposits
      • Advance Payments
      • Advance invoices based on an amount paid
    • Deposits and Deposit Models (5)
      • Deposits and Deposit Models
      • Deposit Folios and Deposit Registration
      • How to Handle Deposits Through the Transfer Payment Model
      • How to Handle Deposits Through the Deduct Charges Model
      • Refund of Overpaid Deposit Amounts
    • Housekeeping (7)
      • Housekeeping Settings - Activities, Sectors, and Credits
      • Housekeeping Settings - Activity Schemes
      • Housekeeping Operations - Generating the tasks for the day
      • Housekeeping Operations - Room Statuses, Completing/Editing Tasks, and Manual Tasks
      • Housekeeping Operations - HK Report, Live Monitor, Forecast, Archive
      • Housekeeping Operations - Lost and Found
      • Housekeeping - Legacy model
    • Guest Profiles (8)
      • Guest Profiles in Clock PMS+
      • Guest Profile fields - create and edit
      • Sorting, visualization and hiding of Guest profile fields
      • Guest Profiles - The Guest profile, Searching and Merging
      • The ID Processor
      • Masking, Retention period, and ID Processor settings
      • Translating Guest Profile Fields
      • Mailing lists and Hotel Registry
    • Company Profiles (8)
      • Companies in Clock PMS+
      • How to create a Company profile
      • The Company profile page
      • Company Codes for BookDirect
      • Company Contracts
      • Agents
      • Routing to Company/Agent profile
      • Commission calculation module
    • To-Dos (3)
      • To-Dos - General Overview
      • To-Do Channels and linking them to Users
      • Creating and Assigning ToDo's
  • Payment enablement
    • General information - Initial KYC, Payouts, Operations and Other (6)
      • Completing the SAQ-A Form and KYC application
      • KYC screening of your website - Requirements
      • After going LIVE with the Automated Payment Processing
      • Payouts and withheld Deposit amounts
      • Transaction refusal reasons
      • 'Essentials' User Guide
    • Terminal User Manuals, Network Requirements and Other (4)
      • v400c PLUS - User Manual
      • V400m - User Manual
      • Customizing the terminal
      • Network requirements and configuration
  • Events and Group bookings
    • Events and Blocks (7)
      • MICE - Creating 'Events', Guarantee Statuses, Expiry/Cut-off days
      • MICE - Creating Blocks v2
      • MICE - Creating Blocks (for Events or Group Bookings)
      • MICE - Block codes
      • MICE - Converting Blocks to Bookings
      • MICE - Search screens
      • MICE - Block Pickup Report
    • Meeting Room and Catering (4)
      • MICE - Creating Meeting Rooms
      • MICE - Meeting Room bookings
      • MICE - Meeting Room Calendar
      • MICE - Catering section
    • Event Docs and Confirmation App (6)
      • MICE - The Event Confirmation App
      • MICE - Status, Credit Card, Bulk update
      • MICE - Event documents
      • MICE - 'Copy from' function (Part 1)
      • MICE - 'Copy from' function (Part 2 - Event Templates)
      • MICE - Presentation of the Event invoice
  • Clock POS
    • Outlet Configurations (8)
      • Tax Settings, Revenue Categories and additional
      • Tables
      • Kitchens
      • Printers
      • Kitchen receipts, Orders, Bills
      • Receipt Headers and Footers
      • Section POS settings
      • Floor Plans
    • Menu Configurations (5)
      • Creating Order Groups
      • Creating Menu Items
      • Creating Menu Groups
      • Creating Modifiers
      • Promotions
    • Operations - Orders (front of house + kitchen) (6)
      • Taking Orders and Sending Them to the Kitchen
      • How to apply Modifiers
      • Changing the default 'Order group' of a menu item
      • Adding kitchen notes to an order
      • Issuing an Instruction to the kitchen
      • Using the Kitchen Monitor
    • Operations - Bills (8)
      • Applying discounts, surcharge and making items Complimentary
      • Transferring charges (bills) to Clock PMS+
      • Tracking transfers in the Reports
      • Card payment operations in Clock POS (with payment processor)
      • How to split a bill/payment
      • Closing a bill - posting payments, using the 'Tip' function
      • Closing a Bill and Issuing an Invoice
      • Item, payment and bill voiding
    • eMenu and (Online) Table Bookings (6)
      • eMenu
      • Table Types for Web Table Booking Engine
      • Tables for Web Table Booking Engine
      • Meals for the Web Table Booking Engine
      • Languages and Texts
      • Recording and managing table bookings
  • Personalisation
    • Languages and Texts (2)
      • Languages and Texts
      • App translations
    • Custom Templates (2)
      • Custom Booking Enquiry Template
      • Custom Folio Templates
  • Payment integration
    • Payment integration - Setup (14)
      • Selecting your Payment Processor in Clock PMS+ / Clock POS
      • The Payment Autopilot - Configurations
      • The Payment Autopilot - Example tasks
      • Elavon Fusebox - available for North America and Caribbean region
      • WorldLine/Six Payments
      • Stripe
      • Authorize.net
      • PayPal
      • WorldPay Redirect/Select Junior
      • Adyen - Configuration
      • Adyen - DropIn (Alternative Payment Methods)
      • Adyen - Point of sale terminals
      • Migrating Adyen v1 to v2
      • Adyen - Creating API credentials
    • Payment Processing Operations (2)
      • Credit Card security in Clock PMS+
      • Payment operations in Clock PMS+ (back-end)
  • Room Access Control
    • Room Access Control Setup (8)
      • 4Suites
      • VisiOnline by Assa Abloy
      • Saflok by Dormakaba
      • Messerschmitt
      • Onity
      • Hotek
      • GuestKey by Hotek
      • Salto
  • Integrations and Localisations
    • F&B Point of Sale (4)
      • Lightspeed L-series
      • Lightspeed K-series
      • Gastronovi POS (HotAPI)
      • Marketman
    • Revenue Management (1)
      • IDeaS G2/G3
    • Accounting and ERP (1)
      • Quickbooks Online
    • CRM and Email Marketing (1)
      • Mailchimp
    • Localizations (15)
      • AUSTRIA - Austrian fiscalization feature activation guide - Obono.at (by fiskaly GmbH)
      • AUSTRIA - Specifics of the Austrian Fiscalisation Feature in Clock PMS+
      • Feratel (Austria, Germany, Switzerland, Liechtenstein) - Tourist tax interface
      • FRANCE - INSEE monthly statistics export
      • GERMANY - Specifics of the German Fiscalisation Feature in Clock PMS+
      • GERMANY - Necessary documents for a POS tax audit
      • ITALY - Italy Invoice Export Config
      • ITALY - Italian fiscalization with Epson RT printers
      • ROMANIA - DxPrint Setup (fiscalization)
      • ROMANIA - Specifics of the Romanian Fiscalisation Feature in Clock PMS+
      • SLOVENIA - Slovenian fiscalization feature activation guide
      • SLOVENIA - Slovenian fiscalization funtions guide
      • SLOVENIA - AJPES Police Guest Data Export
      • SWITZERLAND - Hotel statistics report (HESTA)
      • SWITZERLAND - TourX Digital Guest Card
    • Business Intelligence (1)
      • STR Export
  • Other
    • System (5)
      • Clock PMS+ and POS System Requirements
      • Clock IoT device type A
      • Clock IoT device type B
      • PBX Interface Requirements
      • Data Export
    • Clock IoT Connector (6)
      • Clock IoT connector - User Manual
      • Clock IoT connector - Network configuration
      • Clock IoT connector - Installation for fiscal printers
      • Clock IoT connector - Installation for restaurant/kitchen printers
      • Clock IoT connector - Installation for key-card/access control systems
      • Clock IoT connector - Installation for Elavon payment terminal
  • Product Updates
    • Latest Updates (132)
      • Clock PMS+ Update (21 Aug 2023)
      • Clock PMS+ Update (24 Jul 2023)
      • Clock PMS+ Update (21 Jun 2023)
      • Clock PMS+ Update (23 May 2023)
      • Clock PMS+ Update (26 Apr 2023)
      • Clock PMS+ Update (15 Mar 2023)
      • Clock PMS+ Update (09 Mar 2023)
      • Clock PMS+ Update (24 Jan 2023)
      • Clock PMS+ Updates (12 Dec 2022)
      • Clock PMS+ Update (15 Nov 2022)
      • Clock PMS+ Update (7 Oct 2022)
      • Clock PMS+ Update (21 Sep 2022)
      • Clock PMS+ Update (26 Jul 2022)
      • Clock PMS+ Update (28 Jun 2022)
      • Clock PMS+ Update (26 May 2022)
      • Clock PMS+ Update (27 Apr 2022)
      • Clock PMS+ Update (29 Mar 2022)
      • Clock PMS+ Update (23 Feb 2022)
      • Clock PMS+ Update (20 Jan 2022)
      • Clock PMS+ Update (23 Nov 2021)
      • See all 132 articles
  • Reports
    • General information (3)
      • Revenue Recognition in Clock PMS+
      • How does the Clock PMS+ revenue system work?
      • Ledger Versions - Guest, Company, Deposit
  • Video Courses
  • SOP
  • Webinars
    • Clock PMS+ Webinars (4)
      • New folio screens
      • Mastering events and group bookings
      • Introducing the new BookDirect
      • Introducing the new Rate Management
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