Clock PMS+ Update (24 Sep 2025)

New Functionalities

Event Code – reserving multiple blocks in WBE with a single code

Using the existing block codes, guests can reserve rooms from a specific block independently via the Web Booking Engine (WBE). When an event contains several blocks, until now it was necessary to use several different block codes. This led to complications and difficulties in communication with clients. We therefore made a change that simultaneously expands functionality and preserves the previous way of working.

Example of the new functionality:

We have an event in which four blocks are created:

• DBL for 1 guest named "Single Use"
• DBL for 2 guests named "Double Use"
• TRPL – rooms for three guests
• 1 DBL room for the organizer which is free of charge

Since we keep the old functionality, of course you can assign a separate code for each block and provide 4 different codes to the organizer.

Or:

With the new functionality you can add one common code to the event itself. Using this single code, guests will be able to reserve all the blocks. In our example, however, we have a block for the organizer that must not be accessible to all guests because it is free. Therefore we introduce a separate block code only for that block.

What happens in this case?

• The event code can be used to reserve the three blocks for which no individual block code has been assigned.
• The fourth block (for the organizer) will be accessible only via its specific code.

This way we preserve the flexibility of individual codes and add the convenience of the event-wide code.

Reservation through WBE

When the guest enters the event code on the WBE start page, a dialog will appear in which to choose which of the blocks they want to reserve. If they want to make a second reservation for another block, they again select the event code field and specify the desired block.

By default the event code field is not shown in WBE. If you want to use it, activate it from the settings: WBE settings → WBE rates → Show Event Code.

Adding the event code in documents and emails

For use in documents and emails related to the event, the new code can be added to templates via the parameter:

{{offer.event.code}}

Folios – Advanced search

We added a new screen that allows you to find folios by multiple criteria, and also to perform transfers from multiple folios to another folio with a single click.

You can use various filters to find exactly the folios you are looking for or want to review:

• By folio criteria: folio status and type, creation/closing/cancellation periods, users, etc.
• By related reservation criteria: company/agent of the reservation, status, arrival and departure.

Besides being a tool for finding and viewing folios, the new search can help you significantly in situations where you need to transfer charges. For example, you can find all open folios of reservations from Company X arriving between May 1 and 4, select them and transfer them to a new company folio with a few clicks.

New quick options for transfer

We also added a new functionality – a quick selection of what you want to transfer. The available options are:

• All – all charges in the selected folios;
• Packages – only charges generated by rate posting;
• No City Tax – rate charges excluding city taxes;
• Room Only – rate charges limited to revenue groups "Rooms" and "Packages";
• Extras – manually added charges as well as POS transfers;
• Custom – option to select which revenue groups will be transferred.

Multi-column view of folios from different reservations

Another new feature is the ability to open multiple folios in multi-column view even if they are from different reservations. Until now this view was available only for folios from the same reservation.

You can now select up to 10 folios from different reservations and open them simultaneously. There you will have access to all tools such as Split, Edit, Transfer, etc. – which greatly facilitates the distribution of charges between different folios or reservations.

To find the folios you want, use filters such as reservation status (for example "Checked-in") and arrival/departure dates.

The new advanced folio search is added to the navigation menu – in the "Other functionalities" section.

Centralized management of charge templates

We added a new tool that will help hotel chains manage the prices of additional services much more easily across all hotels in the group. On one screen you can see a combination of all your hotels and all services. In a convenient cross-tab you will quickly notice which services are available in which hotel and at what price – and also where they are missing. This screen is extremely useful both during initial configuration of hotels and during subsequent operational price changes.

Here are details about the new functionality:

• To open the screen, select Settings → Charge Templates – All PMS Accounts from the Charges & Taxes section. You can also open it from the Charge Templates screen using the button Other… → All Accounts.
• Displayed as a cross-tab: vertically – charge templates; horizontally – hotels. In the top-left corner there is a quick search field for the template name.
• Each cell shows whether a template with that name exists in the hotel (you see its price) or does not exist – in that case an "X" is shown.
• You have the option for quick price editing directly in the cell.
• You can edit or create a template with all its data via the Edit button, which opens a full editor with all fields.
• You can also use Copy/Paste to create the same template in all hotels.
• If the template does not exist at all in the table, you can add a new row with the "+" button. Then you create the template in one of the hotels and then copy and quickly spread it across all the others.

Attention for templates with Capacity Counter, Meal Plan or Housekeeping template

For more complex configured templates that use a Capacity Counter, Meal Plan or Housekeeping template, you must be more careful when copying. The reason is that these elements are defined separately for each account, and when pasting the system attempts to find a matching element by name in the target account.

Improvements

• Reservation notes in the Room Calendar: In the reservation details pop-up that appears automatically when you hover over a reservation, you can now see all notes added to the reservation. This includes: Guest Requests, Housekeeping Notes, Meal Notes and Notes.
• Folio screen – easy transfer of nights excluding tourist tax and other common cases:We added the ability to transfer charges much more easily in a number of common situations. With one click you can choose ready (preset) options or use your own filters. To use the new functionality:
  1. Open the folio you want to transfer from;
  2. Select All → Transfer to;
  3. At the top of the screen you will see a new section with selection options. By default "All" is selected, which corresponds to the previous behavior. Hover over the other options to see their descriptions. The options are the same as described above for transfer via Folios – Advanced Search.
• Activity Calendar – capacity services:You can now visualize services with limited capacity (i.e. those with a selected Capacity Counter) and their availability for each day in the Activities Calendar. For example, if you offer parking spaces and have defined a counter for that service, you will be able to see directly in the calendar how many free spaces you have for each day. We remind you that the same functionality had already been added to the Room Calendar. How to enable this visualization:
  1. Open the Activity Calendar;
  2. Select the settings icon (gear) in the top-right corner;
  3. Choose "Capacity Services";
  4. Select which services you want to be visible and confirm the selection.

• Daily availability information will appear at the bottom of the calendar.

• Capacity Counters – types & grouping:When using multiple Capacity Counters for different purposes, there was a need to group them. You can now assign a group to each counter. This is done in the edit screen where you can choose from predefined groups or enter your own name. After you assign groups, in the screens for changing daily capacity or during a bulk update you will be able to:
  • filter by groups;
  • see a clearer grouping of counters according to their functionality.
• Booking.com – commission import: If you use the direct interface with Booking.com, you can now take advantage of a new functionality – importing the commission calculated by Booking and sent with each reservation. This facilitates tracking and analysis of commissions. To enable it, go to the Booking.com interface settings screen and enable the option "Process received commission data".
• Booking.com: A new column has been added to the rate map: Waived cancellation fees, for easier viewing and tracking.
• Issuing keys (codes) for access via Online check-in: The purpose of this functionality is to simplify the work of hotels without a reception or with limited reception hours that use electronic locks with codes.

• Why code locks?

  If the hotel uses code locks, there is no need to issue a physical card to the guest. That is, if the guest receives the access code in advance, they do not need to be met by an employee. In this case the hotel does not need a kiosk, whose primary function is issuing cards. Issuing a key code can be initiated directly from online check-in.

  You can use this functionality if:

  • Codes can be sent automatically by email through the integrated access control system.
  • It is not necessary to explicitly send the code if the Guest Portal PIN has already been sent (or can be resent by a separate email on the day of arrival). This applies to systems that use the PIN as an access code.
  • The access control system must support issuing codes for future dates.

• For additional information and activation of the functionality, please contact our support team.

• Event Meeting room utilization Report: For multi-room reservations, the PAX value is now distributed evenly among the halls to avoid inaccuracies in average values. This method provides a more balanced calculation. For maximum accuracy, create separate reservations for each room with the exact number of guests.
• POS receipt printing: Publisher company data has been added at the bottom of the printout and a copy number for better traceability.
• Company data – third identifier: In connection with specific legal requirements (e.g., France), a third field for company identifier has been added. We recommend using it instead of adding the data in the "Additional Billing Info" field.
• Interface update:The replacement of the old user interface continues. The following screens have been updated:
  • PMS: key card settings, door codes for standalone PIN keypads, and telephone calls (including reports in the Control section).
  • POS: new settings screens and report screens (now with search capability). The old screens remain active. The new ones are accessible via Settings → New and Reports → New.

Fixes

• Reservations – Advanced Search – Excel export: a row with the total amount (Total) that had been missing has been added. Column names have been changed – full names are now used instead of abbreviations.
• Rounding of quantities in folios: previously, quantities with up to 4 decimal places were allowed, which had no practical value but created difficulties in rounding, fiscalization, and exports. From now on a maximum of 3 decimal places is allowed.
• SmartHotel – "Sync" tab: a problem where downloading files did not work and an error occurred has been fixed.
• WBE – Out of season: for out-of-season periods, the first date of the period was disabled for selection even though departure was allowed on that date. The problem has been fixed.
• SiteMinder and OTA channels: in cases where a cancellation was sent immediately after the reservation was created, channels sometimes sent both messages (create and cancel) simultaneously and in reverse order. This caused wrong import of the reservation as valid even though it had been canceled. Additional checks have been added – if a reservation is once canceled, subsequent messages will not be accepted, so the problematic situation can no longer occur.
• Company, Guest and Deposit ledgers: a problem was fixed where reports did not show data for the first date from the beginning of operations if there was no opening balance on that date.

Integrations

New functionalities

• API – notification on guest data change: A new notification has been added which is triggered automatically every time guest data is edited for a reservation with active status (expected or checked-in). More information can be found in the Message Channels (Webhooks) section of the API documentation.
• AppConnector – upcoming integrations: AppConnector now provides information about new integrations that are in development. With this functionality you can not only see what is coming, but also apply to be a pilot client and be among the first to try it. The list of upcoming integrations will be gradually supplemented over the coming days.

Improvements

• Salto KS – RFID key issuing: When an RFID tag is not read during key issuance, the system now displays a clear error message.
• Salto KS – access to common areas: Guests now receive access not only to the doors configured for their reservation but also to all "common doors" defined in the room settings.

Fixes

• Google BigQuery Export / Private Analytics: synchronization issues when exporting data to Google locations outside the USA have been fixed.
• German Fiscalization (DSFinV-K): the statuses of daily closure exports were not updating correctly. The problem has been fixed.
• Romania eFactura: an incorrect calculation of discounts in sums by tax groups that resulted in invalid documents has been fixed. Correct values are now applied for successful invoice submissions.