Clock PMS+ Update (03 Jul 2025)

Booking.com - Direct Interface

We are pleased to inform you that we have successfully completed the certification and testing of our new two-way direct interface with Booking.com – our most key partner in the OTA space. The new interface offers more functionalities, faster synchronisation and easier setup. Here are some of its most distinguishing advantages:

Support for all pricing models

The new interface supports all pricing models offered by Booking.com. This means that for one rate on Booking.com, you can send various pricing options – the pricing model configuration:

• Standard Rate;
• Single Occupancy Rate;
• Occupancy-based pricing;

This flexibility can effectively lead to a reduction of two or more times in the number of supported and mapped rates.

Support for all restrictions

You can take advantage of all the rate management options that Booking.com offers, including:

• STOP, Closed for Arrival, Closed for Departure;
• Min stay, Min Stay on Arrival;
• Max stay, Max Stay on Departure;
• Min days before arrival, Max days before arrival .

Automatic Marking of No-Show Bookings

The new interface automates the process of notifying Booking.com of no-show bookings. It is sufficient to mark the booking as No-Show or Cancelled in Clock PMS, and the system will automatically send the corresponding update to Booking.com. You save time and eliminate the risk of commission charges for missed actions.

Automatic Credit Card Validity Check

If you use the integrated payment service in Clock PMS, the system automatically checks the card when it is created. The card is tokenised and validated automatically. If an invalid card is detected, Clock PMS sends this information directly to Booking.com. Booking.com will, in turn, notify the guest and request a new credit card.

Significantly Faster Synchronisation

Thanks to the direct integration with Booking.com's servers, the new interface eliminates intermediaries that could slow down communication.

A synchronisation cycle for availability and rates every 5 minutes is supported, meaning that most updates will reach Booking.com within an average of 2.5 minutes.

Bookings are downloaded at 2-minute intervals, ensuring almost immediate updating of occupancy information.

Faster and Simpler Configuration

With direct integration, the process of connecting with Booking.com is significantly easier and faster. Without using a channel manager, no prior creation and mapping of products in a third-party system is required.

The entire configuration and connection process can be completed within 5 minutes.

Support for Booking.com's City Tax Model

The new interface fully supports Booking.com's City Tax calculation model.

In Clock PMS, the City Tax, which is a percentage of the overnight stay, is calculated per day (daily rate), while on Booking.com it is based on the total value of the overnight stays. This is a prerequisite for discrepancies in the tax amounts calculated by both systems. With the direct connection, you can now choose whether to import the City Tax as calculated by Booking.com and ensure full compliance between both parties. This guarantees that the total booking amount in Clock PMS matches exactly with that on Booking.com. It further facilitates automatic payment processing by preventing errors in virtual card transactions, where a difference of a few cents can lead to a failed payment.

KPI and Analyses for Events and Groups

In order to analyse the performance of this aspect of your business, we have added 12 new reports.

• Events / Groups KPI Reports. The new KPI reports examine numerous important and specific key performance indicators for business activity and allow for various data slicing and analysis. In addition to Net or Gross Revenue, the reports also calculate indicators such as Total Area of Rented Rooms and Average Revenue per Unit Area, Total Guests Using the Rooms and Average Revenue per Guest, Average Booking Duration for a Room, etc. These indicators can be viewed in various segments: By Day, by Month, by Company, by Event, by Marketing Indicators (Source, Segment, Channel), by Pipeline Statuses, by Agent or Summarised.
• You can select the columns to be displayed, making the report more compact and convenient for printing or exporting to PDF format. Changing visible/hidden columns happens in real-time without regenerating the report.
• You can add or remove any of the key indicators as a chart to the report (select Charts), as well as change the type of charts to be most user-friendly for information perception. You can also choose to visualise the indicators in one chart to compare trends. Changes to the chart view are made from the "Chart Types" button after loading the report data. Changes to the chart view are in real-time and do not reload the data. You can safely experiment with different visual options to find the most suitable form for analysis.

• Meeting Room Utilisation - provides information on how much each room has been used, the revenue generated from it, the total sold area, and the average indicators. Charts have been added to the report, which you can hide if desired.

• Events / Groups - Top Performing Companies - through this report, you will easily find out which companies are the largest revenue generators in the field of Events and Groups, as well as average indicators for each company.

The new reports, along with some of the older ones, have been organised into a new section in the report list – "Events / Groups".

Improvements

Discounts (Discount Codes)

We have added more options to Discounts so that you can fully implement them in your pricing policy and get another pricing tool.

We remind you that with the previous update, we introduced the ability for discount codes to be set up within Companies (Corporate Contracts) and applied automatically to their folios. With this update, we are adding the following capabilities:

• Discount Codes in Bookings - they are transferred to the booking folios upon their creation and will activate the corresponding discounts.

• Discount Codes can now also be entered in Guest / Rooming Lists – this allows an entire group of bookings to easily receive a discount upon creation.

• Discount Codes in Events/Groups - they apply discounts to the Event/Group folios.

• New option for Discounts – to be calculated by days. You can now choose how discounts are calculated per folio:
  • Overall for the entire folio – a simpler option with fewer lines;
  • By days – this way, they do not distort the average revenue per night for each of the days.

• Screen Multi-Hotel Management of Discounts and Copying Options. To effectively manage discounts across your entire chain of hotels (and now restaurants), we have added a new screen to provide a clear overview of all accounts simultaneously. Through it, you can easily identify setup issues, as well as easily distribute a discount by copying it to all hotels. To open the new screen, in the Discount setup screen, select "All Accounts", next to the screen title.

• Discounts no longer require a charge template. If none is specified, the general discount template set in Charges & Taxes -> Discount - Template will be used. This significantly simplifies multi-hotel setup because when copying Discounts between hotels, you will not need to select anything extra.
• Changing the configuration of an existing discount no longer automatically leads to a recalculation of all open folios where this discount has been used. The previous behaviour often led to mass, unexpected changes in folio values, causing confusion. Now, the discount percentage in a folio is locked at the moment of its creation. If you change the configuration of a discount code, existing folios will not be automatically affected. If you wish to apply the new discount code settings to existing folios, you must remove it from the folio itself and then add it again.
• You can now delete Discounts that you do not use.

Rate Plan / Room Type Restrictions - Mass Update and Removal of Restrictions

If you do not yet use Rate Plan or Room Type Restrictions, here is a brief reminder of the functionality they offer – they allow the application of Min Stay or Stop, quickly for entire groups of Rates or Room Types. They take precedence over restrictions set in the Rates, with the highest priority being those at the Room Type level.

• Through Mass Update, you can set Rate Plan / Room Type Restrictions for a long period, without needing to click day by day.
• General Removal of Minimum Stay. If at lower levels – Rate, Seasons, Days – you have set a Minimum Stay, but decide that a specific date no longer requires this restriction, you can generally remove it by setting Minimum Stay: 1 at a higher level. Since higher levels, such as Room Type, have the highest priority, this will override any other Minimum Stay restrictions without you having to search where they are set. Using the above functionality, you can do this easily and quickly for a longer period.

Other

• WBE - "alt" text for images. In order to fully comply with accessibility requirements, you can now add text descriptions ("alt" text) to images in the Web (room types and additional services). "Alt" text is an alternative description of the image. It is used by screen readers to convey the content of the visual element to visually impaired users. You can now fill in these texts below the corresponding image of a room type or additional service in the respective settings.
• WBE - Alternate Currency. We have added a new setting for alternate currency. If you select an alternate currency, you will see prices in WBE in parallel in two currencies. Prices in both currencies will be visible in the following places in WBE – Room Types Page, Rates, Additional Services, and the final step values. Please note that the currency of the rate remains the leading one. The alternate currency is informative, for the convenience of users.
• New Company Contract Management Screens. In the navigation, in the Companies section, we have added a new link to the new screens for viewing, editing, and creating Company Contracts. There you can see all contracts, find expiring ones, create new ones, and edit existing ones. Creating and editing company contracts, as before, can also be done from the Company's screen itself.
• Upgrade Rates (Special Offers) - now takes into account "Disable Room Change". If "Disable Room Change" is marked for a booking, either manually or when using the Room Characteristics selection/sale function, then for Upgrade Rate offers, only products for the current room type (if any) are offered.
• Monthly Invoicing - when invoicing, charges without a date will also be included. This way, charges transferred from POS, for example, will be included in the next invoice, regardless of the period for which it is issued.
• Guest Portal - we have improved the mobile view of the "Booking Details" page.
• Rate Editing - Favourite Rates. The Favourite Rates list is used in the "Rate and Availability" screen for quick access to specific rates. You can now include or exclude certain rates from the list from the rate editing screen - "Marketing & Tags" tab. Additionally, we have added a quick button for access to them on the main "Rate Management" screen, a new filter when searching, and a new column in the rate list.

• Folios - Creation of Advance Payment based on Received Payment and accounting for advance charges. The change concerns more complex cases related to issuing a second or subsequent advance invoice for a base folio. Until now, the logic calculated and created advance charges, without taking into account already deducted advances in the base folio. We have changed the logic to account for them as well, so the second and subsequent advance documents will include only the remaining amount due;
•  Bookings - Rate Re-Post - we have further improved the logic for rate re-posting in closed folios, so as to reduce cases of "full plus/minus" for affected charges. The system performs a "full plus/minus" in situations where it does not find links between new and old charges. The improved logic examines charges more accurately and resorts to "full plus/minus" less often.
• Bookings - Advanced Search (new) - we have added new filters for Early Arrivals and Late Departures. In the other two screens - Arrivals and Departures, you can now also see whether a booking has an early arrival (Arrivals) and late departure (Departures). The information is in the arrival/departure time column.
• Arrivals/Departures/In Hotel (new) - the options for Sorting, displaying Notes, and displaying Additional Guests, are now remembered so you don't have to select them every time.
• OTA Interfaces - D-edge and the open OTA interface can now import payments. Payment import is necessary when you use WBE, connected via these interfaces, and accept payments directly into your merchant account. As there is no settlement with a third party and the funds are finally received, the bookings must be marked as paid. With our new automation, there is no need to manually add payments to bookings – they will be added automatically. Please note that only payments arriving with the first XML message (at the time of booking creation) are imported. To import payments, you need to enable this option in the interface. Contact our customer service department for more information.

Fixes

• Company Contracts when displaying associated companies, in certain situations, the same company was duplicated several times. Furthermore, removing Rate Tags or Discount Codes did not work in certain situations.
• Housekeeping Schemes related to OOS type, this type could not be removed.
• In the new booking search screens (Arrivals, In Hotel, Departures), errors related to key cards were not displayed.

Localisations:

• Greece – New AADE/myDATA Connection and e-Invoice Integration with Epsilon Digital. We are pleased to announce the newly developed integration with Epsilon Digital, which covers the myDATA and eInvoicing mandates in Greece. Read more in our support article GREECE - AADE/myDATA connection and e-Invoice with Epsilon Digital.
• Germany: 
  • DSFinV-K export – In some rare cases, the export was incorrectly including future revenue dates. Additional checks have been added to prevent this behaviour. 
  • A TSS deactivation issue has been fixed.
• Slovenia– The document printout now includes an "Original" / "Copy" label: 
  • "Original" will appear until the first print. 
  • All subsequent prints will show "Copy". 
• Albania – The fiscal code of the user who closed the folio is now used for fiscalisation with S-connect, replacing the code of the user who opened it. 
• Romania – RO e-Factura: 
  • The initial authorisation process has been enhanced for improved reliability. 
  • The default setting for exporting folios without a document type ("Close as Folio") is now disabled (previously enabled). This ensures consistent activation across all document types, requiring explicit enablement for each type—including those without a document type—for e-Invoicing.

Integrations

• Salto KS Door Lock Interface – The integration URLs have been updated. The activation of the interface now proceeds without errors. 
• Atomize – The activation/deactivation process has been enhanced, allowing for seamless re-activation of the integration when needed.