For the activation of your SiteMinder connection, you will first need to:

  • Have your OTA channel add-on activated (if not, please contact the Support Team)
  • Contact your SiteMinder account manager or sales representative to request a connection to Clock PMS+
  • Enter your inventory, room and rate plan codes onto the SiteMinder web page as room and inventory codes have to coincide by going to www.siteminder.com – Clock PMS+ – Room & Rates.

As soon as SiteMinder is ready with the connection, they will contact both us and you with the respective connection details.

Once they we do we will schedule the activation of the connection, but the settings in Clock PMS needs to be completed first .


To complete the settings Clock PMS+ by please go to the Other – Settings – OTA Channel Settings menu:

General settings

You can make changes to the general settings by clicking the Edit button in the top right corner of the screen:

  • Name - you can specify the name of the connection
  • Default charge template - when an extra charge is imported for which there is no mapped charge template, the one selected here will be used (you can find more details in the "Charge template map" section below).
  • To Do on new booking - controls if a to-do task will be created when a booking notification is imported. The recommended value is YES
  • Company map - the default value is "Channel-to-Company (v1)". If you plan to import Company and Agent profiles (sent by the OTAs), please consult the support team about the required settings in Clock PMS+ before switching the value
  • Marketing Channel/Source/Segment - default values for the marketing elements. More details about their setup and usage can be found here.

Room Map

To add a new map between Clock PMS+ room type and SiteMinder one, simply click the New button and fill in the necessary details:

  • Room Type Code – enter the inventory code of respective room type from SiteMinder;
  • Room type – a dropdown menu of your room types to select from;
  • Max Rooms – use this option to control up to how many of your available rooms of a room type to be sent with a single update. If you have 5 rooms available, with Max Rooms set to 3, only 3 rooms will be sent. In the case of 2 rooms available, with Max Rooms set to 4, only 2 rooms will be sent;
  • Availability export disabled – use this option to stop or resume the Clock PMS+ updates for the given room type

Rate Map

To add a new map between Clock PMS+ rate and SiteMinder one, simply click the New button and fill in the necessary details:

  • Rate Plan Code – enter the rate code from SiteMinder;
  • Rate – a dropdown menu of your rates in Clock PMS+ to select from;
  • Deposit auto payment– a dropdown menu with the following options to choose from:
    • Save credit card – the credit card details will be stored in Clock PMS+ with no further operations;
    • Tokenize. Pay the deposit, if any – the credit card will be tokenized using Adyen and if the booking the guarantee policy requires a deposit, the system will try to charge;
    • Tokenize. Pre-authorize the deposit, if any – the credit card will be tokenized using Adyen and if the booking the guarantee policy requires a deposit, the system will try to put a temporary hold on the customer’s funds equal to the required deposit but not funds are actually debited from the credit card.
  • Export of prices disabled only – use this option to stop or resume the export of Clock PMS+ prices for the given rate;
  • Export of rates and restrictions disabled – use this option to stop or resume the Clock PMS+ updates for the given rate;


Note:
  • The "Tokenize. Pay the deposit, if any" and "Tokenize. Pre-authorize the deposit, if any" options can be used only if you have an active"Adyen Integrated Payments" connection. If not, please contact our Support Team.
  • If the Deposit Auto Payment field is left empty, its value will come from the same field of the Company (OTA) sending the booking. If no company is set, the 'Save Credit Card' option will be used.

Company Map

To add a new map between a company in Clock PMS+ and connected OTAs in SiteMinder, simply click the New button and fill in the necessary details:

  • Company Code – to be received from SiteMinder (you can find the list of OTA codes used by SiteMinder here);
  • Company – a dropdown menu of your company profiles registered in Clock PMS+ to select from. Each booking imported from this channel will be created with the company profile selected in this field;
  • Event – a dropdown menu of events created in Clock PMS+ to select from. This option is designed to be used when you have minimum contracted rooms, as events can block contracted rooms. It will list only the events associated with the selected Company profile. For more info, please contact our Support Team;
  • Rate charge transfer  
    • Don't transfer rate charges – the rate charges will remain in the created booking folio
    • Transfer rate charges to Company/Event - the rate charges will be transferred to an open folio in the selected Company or Event profile
    • Transfer rate charges to Agent - the rate charges will be transferred to an open folio in the Agent profile. Please contact the support team for more details about the Agents setup in Clock PMS
  • Disable registration cards – if set to “yes”, a registration card will be created only for the main guest in each booking imported from the respective channels. Set this field to “no”, if you need a registration card to be created for extra guests from the imported bookings;
  • Deposit auto payment – see the description in the above "Rate Map" section;

Charge Template Map

To add a new map between a Clock PMS+ extra charge and a SiteMinder one, simply click the New button and fill in the necessary details:

  • Service Inventory Code – to be received from SiteMinder (you can find a list of the extra charge codes used by SiteMinder here). The price and the currency will be provided by SiteMinder;
  • Charge Template – a dropdown menu of your charge templates in Clock PMS+ to select from;