Custom Booking Enquiry Template

Customizing the standard Booking enquiry template

In order to make use of the Booking enquiry without the need to create a template from scratch, we have a built-in booking enquiry template which you can use. Although design changes are not possible, you are able to add text to it or change the one that is built in. Below is a screenshot of the standard booking enquiry template and the elements you can change/add.

• (1) - Title. You can change it from the menu Settings -> All Settings-> Languages and Texts -> Booking enquiry translation -> section 'Title'. Please note that if you leave this section empty, the account (hotel) name will be added as title by default.
• (2) - Logo. The logo you have added for confirmation emails in Settings -> All settings - > Logo/Image library is used.
• (3) - Hotel contacts. The contact details added in the menu Settings -> All Settings -> Languages and Texts -> Booking confirmation - Cancellation - Page -> section 'Page - Hotel contacts label' is used. If you haven't added any information, this space will remain blank.
• (4) - 'Name' of the document (enquiry, offer, etc.). You can change it from the menu Settings -> All Settings-> Languages and Texts -> Booking enquiry translation -> section 'Booking enquiry (name of the document)'. By default, the name of the document is 'Booking Enquiry'
• (5) - Text before table. You can add any text you wish from the menu Settings -> All Settings-> Languages and Texts -> Booking enquiry translation -> section 'Header (text before table)'. By default, it states 'Please find your booking enquiry below'.
• (6) - this line by default states 'Please note that this enquiry is not a booking and rooms are not put on hold.' You can change it from the menu Settings -> All Settings-> Languages and Texts -> Booking enquiry translation -> section 'Enquiry is not a booking (text in email template - after table)'
• (7) - you can change the text of the link leading to the BookDirect from Settings -> All Settings-> Languages and Texts -> Booking enquiry translation -> section 'Link to WRS text (link after table)'.
• (8) - Text after table. By default, it states 'For any queries, please do not hesitate to contact us. We look forward to hearing from you soon!'. You can change it from the menu Settings -> All Settings-> Languages and Texts -> Booking enquiry translation -> section 'Footer (text after table)'.
• (9) - the labels in the table can be changed from the menu Settings -> All Settings -> Languages and Texts -> Booking Enquiry Label Translations.

Creating a fully custom Booking Enquiry Template

As mentioned, the above guidelines allow you to only add text or change the built-in one of the standard templates. Changes to its design are not possible. However, to accommodate your branding needs, we have included the option to create a fully custom template, allowing you to design it based on your needs. In order to create a template, navigate to menu Settings -> All Settings -> section Guest Engagement -> Booking enquiry template.

• Language (1) - you will see every language you have added to Clock PMS+, and you can create a template for each of them. 
• Editor (2) - select the editor which you want to use to create the template. We strongly recommend using stripo Visual builder.
• Subject (3) - enter the subject of the email message.
• Template (4) - click on 'Edit' to start creating your template. Read more below.
• Use custom... (5) - once you have created your template(s), select the 'Use a custom booking enquiry template' button to swap the default template with your custom one.

Visual builder

By using the Visual builder editor you have the option to build your template completely from scratch. More information about working with the editor can be found in Using Visual Builder to create stunning emails. In order to ease the process of creating such a template, we strongly recommend that you use the 'Modules' related to the enquiry (see screenshot below). These modules are ready to use elements that will:

• generate the table with the products
• have the button leading to the BookDirect for the guest to complete their booking.

By using the modules, you ensure that all the information and functionality will be in place, while at the same time, you can set their design to be in line with your brand identity.

Example Template

However, to avoid creating such a template completely from start, we have prepared a ready-to-use template for the enquiry that you can use as a base and apply your needed changes to it. Click on the 'Copy From' button and select 'Example Templates' button in Visual Builder and load the template.

From here, you can use all the tools that the Visual Builder provides in order to modify the design of the template, change the text or adjust the position of the various elements.

Adding rate and guarantee option descriptions

Currently, the table showcasing the products you have discussed with the guest and are offering (may) contain the following information:

• period of stay
• room type/room name
• rate name
• number of adults and children
• children age
• price

However, a description of the rate or the applicable guarantee policy is not visible. You can use the following placeholder 'cycles' in order to add those anywhere in your template. Adding such 'cycles' however, must be done through the 'Code':

• Rate name and its description:

{% for rate in rate_list %}

{{rate.t_name}}

{{rate.t_description}}

{% endfor %}

This will generate a list with all rates part of the offer and their description. Those names and descriptions should be added for the respective language in Settings -> All Settings -> Languages and texts -> Rate description/translation

• Guarantee option and its description

{% for guarantee_policy in guarantee_policy_list %}

{{guarantee_policy.t_name}}

{{guarantee_policy.t_description}}

{% endfor %}

This will generate a list with all guarantee options part of the offer and their description. Those names and descriptions should be added for the respective language in Settings -> All Settings -> Languages and texts -> Guarantee option description/translation.