Card payments with a Payment processor

If you process card payments through a payment provider, here is how you can perform the related operations:

Adding (tokenizing) a credit card in a Booking / Company profile / Event

This operation allows you to store a credit card for future use in the booking / company / event.

Please note that according to the PCI DSS security policy credit cards will be stored for a limited amount of time. After that they will be automatically deleted.

Please check the following article for more details.

Booking

Open the booking and click on the 'Operations->Check and save credit card' button from the 'Credit card' section.

Company

Open the company profile and click on the 'Operations->Check and save credit card' button from the 'Credit card' section.

Event

Open the event and click on the 'Operations->Check and save credit card' button from the 'Credit card' section.

Then:

• If adding the credit card manually please select the 'New card' option (1).
• If you have a connected terminal you can use it to add the card. Please click on the corresponding terminal name (2) and swipe the card when prompted.

Card charging

• Find the folio;
• For a booking or event folio, you can use the quick “Credit card” button in the folio row;

OR

• Use the card icon button from the main folio screen;

• Follow these steps:
  • Specify the sum amount;
  • If you don't have a tokenized credit card, you can add a new one for this payment using the "New credit card" (2) button. Enter the card details and withdraw the amount through the “Use the new credit card" button;
  • If you have a tokenized credit card, please select it to be automatically charged (1);
  • If you have a connected terminal, you can use it to charge the amount. Please click the name of the respective terminal and swipe the card when prompted by the system (3);

Refunds

To refund an amount to a charged card, follow these steps:

• Find the payment and open its details;
• Click the “Refund” button;
• Fill in a reason, correct the amount, if needed, and confirm the operation.

Pre-authorization

The pre-authorization operations include amount block, withdrawal and release.

Pre-authorization (blocking an amount)

Use the Pre-authorization option to block an amount on the credit card. This amount will not be charged, but the cardholder will not be able to spend it.

Click the quick “Credit card” button in the folio row or the "Card payment" button on the main folio screen and go to the “Pre-Authorizations” page;

• Enter the amount that you wish to block;
• You can use:
  • New credit card;
  • Tokenized card (if any);
  • Connected terminal. Please select the name of the respective terminal and swipe the card when prompted by the system.

The blocked amount will be visible on the main folio screen, as well as in the payment details.

Pre-authorization capture

Each pre-authorization can be used only once. In case of a partial payment, the remaining amount will be released. To use a blocked amount:

• Click the quick “Credit card” button in the folio row or the "Card payment" button on the main folio screen;
• Enter the amount that you wish to withdraw (it should not exceed the blocked amount);
• From the “Pre-authorizations” group, select the respective pre-authorization and confirm the transaction.

Pre-authorization release

To release a blocked amount:

• Open the pre-authorization details and click the “Release” button;
• Confirm the operation;