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  • Video Courses
    • Getting Started with Clock PMS+ (4)
      • Accessing Clock PMS+
      • Navigating through Clock PMS+ and setting up your dashboard
      • Customizing your User
      • Activating MFA for your User
    • Operating screens (4)
      • Working with the Arrivals, Departures and In Hotel screens
      • Working with the Bookings - Advanced Search screen
      • How to use the Rates and Availability screen
      • Working with the Room Calendar
    • Operations at Front Desk (13)
      • How to create a new booking
      • How to create group bookings
      • How to create a Company booking
      • How to allocate Rooms to bookings and issue key-cards
      • How to Check-in a booking in Clock PMS+
      • How to do a Room change
      • How to Check-out a booking in Clock PMS+
      • Early check out without refunding the guest
      • Early check out and refunding the guest
      • Using ToDo's for notes and reminders
      • Using the Booking Enquiry feature
      • Booking Enquiry statuses, Price changes, and Waiting List
      • Creating a booking from a Booking Enquiry
    • Folio/Invoice operations (16)
      • Overview of a Booking folio
      • How to post services to a folio
      • How to close a folio and issue an invoice
      • Payments and in-house transfer
      • How to issue an invoice with company billing details
      • How to issue an invoice to an external customer/non-resident
      • How to issue a single invoice for several bookings
      • How to split charges and issue a separate bill for each guest of a booking
      • How to transfer Charges from one folio to another
      • How to print a folio or send it via email
      • How to Void a closed folio/invoice
      • How does the function ‘Re-open’ work
      • How to issue a Credit Invoice / Function ‘Full correction’
      • How to issue a partial Credit invoice / Function ‘Partial correction’
      • How to process card payments and refunds
      • Moving a Payment using the Re-open or Void functions
    • Advance payments (5)
      • How to record an advance payment for a booking
      • Recording an Advance Payment from a Company
      • How to manually deduct an advance payment in the main folio
      • How to revert a used advance payment
      • How to refund an advance payment
    • Advanced Operations (14)
      • How to edit booking details
      • How to change the Main guest of a booking
      • How to edit a group of bookings
      • How to add non-standard meals
      • How to set a manual price and how it works
      • How does the Rate Re-post function work
      • How to do a Room Share (2 bookings in 1 room)
      • How to edit wrong charges
      • How to track transfers from Clock POS
      • Company profiles and their use cases
      • Adding and organizing Company Folios
      • Routing charges to company folios
      • How to use the Occupancy Forecast
      • Using the 'Availability Adjustment' function
    • Housekeeping (9)
      • How to generate the tasks for the day
      • How to assign tasks to housekeepers
      • How to add additional housekeeping tasks
      • How to use the Housekeeping Live Monitor
      • How to use the Housekeeping Report
      • How to set a room Out of service
      • Housekeeper App - Viewing and managing tasks
      • Housekeeper App - Posting Minibar charges
      • Housekeeper App - Reporting an issue or found item
    • Rate and Price management (6)
      • How to change a Day or Season price?
      • How to set a STOP for sale for a day or period?
      • Adding restrictions for specific days
      • How to close the hotel for a long period (Out of season)
      • How to publish a rate to the BookDirect and add a Promo/Bonus code?
      • Creating and using Company (Corporate) Contracts
    • Reports (5)
      • How to generate the Meal report for the restaurant
      • Cashier Closure / Shift closure
      • Tracking Closed Folios in Reports
      • Main Sales and Performance Reports
      • Understanding the Control reports
  • Bookings
    • Bookings - Good to know (9)
      • Booking screen - overview
      • Booking statuses
      • Booking - Rate Price, Manual Price
      • Booking Search
      • Bookings - Advanced Search
      • Booking Contact Person
      • Import of Guests/Rooming Lists
      • Guests/Rooming list import to existing bookings
      • Import of bookings from a file (csv)
    • Daily operations (14)
      • How to create a new booking
      • Create a group booking and copying a booking
      • Room Allocation to Bookings
      • Check-In and Guest Registration Cards
      • Using Tablets as Customer Displays
      • Encoding the room key card
      • Giving access to special areas
      • Booking - Room Change
      • Booking Checkout
      • Early Booking Checkout
      • How to Check in Guests with Individual Bookings to One Room
      • Splitting guests into an individual booking
      • Multiple Booking Edit
      • Booking Enquiry
  • Folios, Charges and Payments
    • Folios and Issuing documents (11)
      • Folio - overview
      • Folio - Additional options
      • Standard Folio - how to create and search
      • Document Issue
      • Folio/Document Operations
      • Issue of Partial Correction Documents
      • Single Document for Several Bookings
      • A Separate Document for Each Guest in the Booking
      • Folio Preview, Printing and Sending
      • Folio Printouts and Charge Grouping Options
      • Monthly invoicing
    • Charges (8)
      • Charges - Adding, Correction and Voiding
      • Charge Transfer
      • Split Charges
      • Charge Control
      • Charge filtering
      • 'Discount' and 'Deduct taxes' functions
      • How to Choose a Corresponding Folio
      • Charge posting to multiple bookings simultaneously
    • Payments (5)
      • Payments - Posting and Voiding
      • Payments - Transferring
      • Payments - Move
      • Card payments with a Payment processor
      • Credit Card security in Clock PMS+
    • Advances and Deposits (5)
      • What is the Difference Between a Deposit and an Advance in Clock PMS+
      • How to Register an Advance
      • Advance Use
      • Advance Refund
      • Deposit processing
    • Group folios, charge routing options (6)
      • Group folios
      • Transfer of Services to Group Folio
      • Functions 'Transfer to default Company/Event/Agent folio'
      • Function 'Transfer to Company/Agent folio'
      • Functions 'Split by Company' and 'Split by Agent'
      • Charge Handling in a Group Folio
  • Operating screens and To-Dos
    • Operating screens (5)
      • Rate and Availability screen
      • Room Calendar screen
      • Room Calendar Screen - Version 2
      • Occupancy Forecast Screen
      • Availability Adjustment
    • To-Dos (3)
      • To-Dos - General Overview
      • To-Do Channels and linking them to Users
      • Creating and Assigning To-Dos
  • Guest and Company Profiles
    • Guest Profiles (8)
      • Guest Profiles in Clock PMS+
      • Guest Profile fields - create and edit
      • Sorting, visualization and hiding of Guest profile fields
      • Guest Profiles - The Guest profile, Searching and Merging
      • The ID Processor
      • Masking, Retention period, and ID Processor settings
      • Translating Guest Profile Fields
      • Mailing lists and Hotel Registry
    • Company Profiles (7)
      • Companies in Clock PMS+
      • How to create a Company profile
      • The Company profile page
      • Company Codes for BookDirect
      • Company Contracts
      • Agents
      • Commission calculation module
  • Events management
    • Creating Events; The Pipeline and more (6)
      • Creating an Event
      • The Event page overview
      • Sales Pipeline
      • Default Event Statuses and Cancelling Event
      • Changing PAX, dates and the effect on charges
      • Posting charges and the Event invoice
    • Blocks (4)
      • Creating Blocks (for Events or Group Bookings)
      • Block codes
      • Converting Blocks to Bookings
      • Block Pickup Report
    • Activities (5)
      • Activity Calendar Overview
      • Activity Calendar view modes
      • Creating and editing Activities
      • Templates - configuration
      • Creating Activities through a Template
    • Other (5)
      • The Event Confirmation App
      • 'Copy from' function
      • Event Search screens
      • Documents and Emails
      • To-Do Action Plans
  • Housekeeping
    • Housekeeping operations (7)
      • Housekeeping Operations - Generating the tasks for the day
      • Housekeepers
      • Housekeeping Operations - Task Assignment
      • Housekeeping Operations - Room Statuses, Completing/Editing Tasks, and Manual Tasks
      • Housekeeping Operations - HK Report, Live Monitor, Forecast, Archive
      • Housekeeping Operations - Lost and Found
      • Housekeeping - Legacy model
    • Housekeeper App (2)
      • Housekeeper App - functional capabilities and activation
      • Working with the Housekeeper App
  • Reports, Localizations, Fiscalizations
    • Reports in Clock PMS+ (6)
      • Revenue Reporting in Clock PMS+
      • How does the Clock PMS+ revenue system work?
      • Ledger Versions - Guest, Company, Deposit
      • Hotel Group Reports in Clock PMS+
      • How virtual rooms are accounted for in occupancy data
      • Private Analytics
    • Financial control (4)
      • Control of charge processing
      • Payment Control
      • Document Control
      • Daily audit of users (Cashier Closure)
    • Localisations (8)
      • BELGIUM - Federal Statistics export
      • Feratel Deskline 3.0 (Austria, Germany, Switzerland, Liechtenstein) - Tourist tax interface
      • FRANCE - INSEE monthly statistics export
      • LUXEMBOURG - Traveller Accommodation Export
      • NORWAY - Document KID number
      • SLOVENIA - AJPES Police Guest Data Export
      • SWITZERLAND - Hotel statistics report (HESTA)
      • SWITZERLAND - TourX Digital Guest Card
    • Fiscalizations / Local Invoicing (14)
      • AUSTRIA - Specifics of the Austrian Fiscalisation Feature in Clock PMS+
      • GERMANY - Specifics of the German Fiscalisation Feature in Clock PMS+
      • GERMANY - Necessary documents for a POS tax audit
      • GERMANY - Reporting of Electronic Recording System via ELSTER portal
      • ITALY - Italian fiscalization with Epson RT printers
      • ITALY - Italy Invoice Export Config
      • NORTH MACEDONIA - Fiscalization (Daisy FX 1300)
      • SLOVENIA - Fiscalization activation guide
      • SLOVENIA - Specifics of the Slovenian Fiscalization Feature in Clock PMS+
      • SWEDEN - Fiscalization (Server4POS)
      • SWITZERLAND - QR-Rechnung / QR-Bill
      • ROMANIA - Fiscalization (DxPrint Setup)
      • ROMANIA - Specifics of the Romanian Fiscalisation Feature in Clock PMS+
      • ROMANIA - e-Invoicing / RO eFactura export
  • SOP
  • Clock POS
    • Operations - Orders (front of house + kitchen) (7)
      • Taking Orders and Sending Them to the Kitchen
      • How to apply Modifiers
      • Changing the default 'Order group' of a menu item
      • Adding kitchen notes to an order
      • Issuing an Instruction to the kitchen
      • Using the Kitchen Monitor
      • Recording and managing table bookings
    • Operations - Bills (9)
      • Applying discounts, surcharge and making items Complimentary
      • Transferring charges (bills) to Clock PMS+
      • Tracking transfers in the Reports
      • Card payment operations in Clock POS (with payment processor)
      • How to split a bill/payment
      • Closing a bill - posting payments, using the 'Tip' function
      • Closing a Bill and Issuing an Invoice
      • Item, payment and bill voiding
      • Using the Client View feature
  • Webinars
    • Clock PMS+ Webinars (5)
  • Initial settings
    • Getting started (4)
      • Getting Started
      • Integrated Billing Portal of Clock PMS+
      • Navigating in Clock PMS+
      • User Creation for System Configuration
    • Basic Info (6)
      • Account Info
      • Default Hotel Email Address
      • Location Map
      • Logos and Image Library
      • Numbering
      • Multiple Accounts (Properties, Restaurants)
    • Rooms (6)
      • Room (Unit) Types
      • Rooms (Units)
      • Auto Room allocation models
      • Virtual Rooms
      • Room Features
      • OOS Type
    • Taxes and Fees (5)
      • Tax Settings
      • Tax Modes
      • City Tax
      • Exchange rates in Clock PMS+
      • Changing Tax % due to tax regulation amendments
    • Documents (5)
      • Billing Info
      • Document types
      • Document Numbering and Payment Term for Closed Folios
      • Folio Printing settings
      • Auto send invoice via email
    • Revenue and Charges configurations (11)
      • Revenue Groups and Categories
      • Charge Templates - Operational Charge Templates
      • Charge Templates - System Charge Templates
      • Charge Templates - Creating and Editing
      • Charge Templates - 'Minibar', 'Booking (Daily)' and 'Room type auto-charge' templates
      • Charge Templates - Capacity Counters
      • Charge Templates - Discount and Surcharge
      • Charge Templates - Custom Charge Fields
      • Charge Packages
      • Payment Subtypes
      • Revenue Date Mode
    • Users and User Аccess security (7)
      • Users
      • User Groups
      • User Аccess security
      • My User
      • Password Policy
      • User Rights for Booking Operations
      • User Rights for Folio and Charge Operations
    • Other settings (3)
      • Required Booking fields
      • Child age verification
      • Booking notes retention period
  • Rate Types and Price Management
    • Preliminary Settings (7)
      • Guarantee Policies
      • Cancellation Policies
      • Packages - Creating Packages and adding Items
      • Package Management
      • Marketing Sources / Channels / Segments
      • Meals&Restaurants
      • Rates - other settings
    • Rate Types in Clock PMS+ (7)
      • Rate types in Clock PMS+
      • Base (Standard) Rates
      • Derived % and Derived Amount Rates
      • Occupancy Adaptable Rates
      • Per-Guest Rates
      • Guest Offsets
      • Hurdle Rates
    • Rate Management (13)
      • Rate Management Screen - Overview
      • Rate Section - Creating and editing rates
      • Rate Search
      • 'Seasons' Section - functional capabilities
      • 'Days' Section - functional capabilities
      • How to apply a Season price?
      • How to apply a Day price?
      • Sections Mass Update, Testing and More
      • Rate Restrictions
      • City Tax Mode
      • Tags - Using Tags, Favourite and Company Tags
      • Applying and using Bonus codes, Badge and Included Discount %
      • Archiving a Rate Plan
    • Contracts with Tоur Operators (TOs) (6)
      • TO Contracts - Initial settings
      • TO Contracts - Prices
      • TO Contracts - Packages
      • TO Contracts - Discounts
      • TO Contracts - Rates
      • TO Contracts - Copy and Archive
  • Online Distribution
    • BookDirect (10)
      • BookDirect - Functional overview
      • BookDirect configurations
      • BookDirect Extra Services
      • Content customisation
      • Branding customisation
      • Integration on your website
      • Tracking scripts (Google Analytics)
      • Link Builder
      • Guest Login
      • Setting up referral codes for Influencers and tracking bookings
    • BookDirect for Hotel Groups (3)
      • BookDirect for Hotel Groups - Overview
      • BookDirect for Hotel Groups - Configuration, Branding, Integration, Link Builder
      • Tracking scripts (Google Analytics) for BookDirect for Hotel Groups
    • Channel Managers (7)
      • RoomCloud - Activation and Procedures
      • RoomCloud Setup
      • RoomCloud - Per Guest mapping
      • SiteMinder/TravelLine/Others Setup
      • D-Edge Setup
      • SmartHotel setup
      • Import of Company and Agent profiles from Channel managers
    • SynXis (5)
      • SynXis Setup
      • SynXis - Features
      • SynXis - Booking Exchange
      • SynXis - Blocks
      • SynXis - Profiles
  • Guest Engagement
    • Guest (Self Service) Portal (4)
      • Guest (Self Service) Portal - Functional overview
      • Guest (Self Service) Portal - Settings
      • Guest (Self Service) Portal - Upgrades
      • Themes
    • Guest Mailer (6)
      • Guest Mailer - Functional overview
      • Guest Mailer - Explaining modes and filters for automatic emails
      • Using the Visual Builder to create stunning emails
      • Guest Mailer - Using a Custom-designed Confirmation email
      • Guest Mailer - Editing the built-in Confirmation Email
      • Guest Mailer - Example setup of automatic mailers
    • Online Check-In (3)
      • Online Check-In - How It Works
      • Online Check-In Settings
      • Attribute Based Sales (ABS) and Special Offers through the Online Check-in
    • Check-in Kiosk v.2 (Hotel Pass) (3)
      • Kiosk Hardware
      • Check-in Kiosk - Functional Overview
      • Check-in Kiosk - Settings
    • Kiosk v.1 (2)
      • Clock Kiosk - Functional Overview
      • Clock Kiosk - Configuration
  • Housekeeping configration
    • Housekeeping configurations (2)
      • Housekeeping Settings - Activities, Sectors, Credits and Common Areas
      • Housekeeping Settings - Activity Schemes
  • Events - Settings
    • Settings (5)
      • Creating Meeting Rooms
      • Creating Restaurants (locations)
      • Creating Activity types and Setup styles
      • Sale Stages
      • Incoming emails integration (IMAP)
  • Languages, Content, Custom templates
    • Languages, Translations, Content (3)
      • Languages
      • Common translations
      • App translations
    • Custom Templates (3)
      • Custom Booking Enquiry Template
      • Custom Folio Templates
      • Changing the date format in emails and documents
  • Payment Enablement
    • Getting started - applying for a merchant account (3)
      • KYC screening of your website - Requirements
      • After going LIVE with the Automated Payment Processing
      • Completing the SAQ-A Form and KYC application
    • Payouts, Disputing Chargebacks, Other info (8)
      • Payouts and Payout delay
      • Handling Refunds and having enough 'In-process' funds
      • Reconciliation
      • Disputing Chargebacks
      • Adding Google Pay and Apple Pay as payment methods
      • Payments Reconcile & Payouts Reconcile Reports
      • Transaction refusal reasons
      • 'Essentials' User Guide
    • Terminal User Manuals and Other (5)
      • V400c Plus - User Manual
      • V400m - User Manual
      • P400 Plus - User Manual
      • Customizing the terminal
      • Network requirements and configuration
    • The Payment Autopilot (2)
      • The Payment Autopilot - Configurations
      • The Payment Autopilot - Example tasks
  • Room Access Control
    • Room Access Control Setup (9)
      • Room Access control - General settings
      • VisiOnline by Assa Abloy
      • Salto
      • SALTO KS - Mobile Room Access with a Single MyBooking portal click
      • Dormakaba (Saflok 6000 / Ambiance)
      • Messerschmitt
      • Onity
      • Hotek
      • GuestKey by Hotek
  • Integrations
    • AppConnector (1)
      • AppConnector
    • Integrating your supported payment processor (11)
      • Selecting your Payment Processor in Clock PMS+ / Clock POS
      • WorldLine/Six Payments
      • Elavon Fusebox - available for North America and Caribbean region
      • Stripe
      • PayPal
      • Authorize.net
      • WorldPay Redirect/Select Junior
      • Adyen - Configuration
      • Adyen - DropIn (Alternative Payment Methods)
      • Adyen - Point of sale terminals
      • Adyen - Creating API credentials
    • Point of Sale (4)
      • Lightspeed L-series
      • Lightspeed K-series
      • Gastronovi POS (HotAPI)
      • Marketman
    • Revenue Management (1)
      • IDeaS G2/G3
    • Accounting and ERP (2)
      • Quickbooks Online
      • Datev standard export - Configuration and specifics
    • CRM and Email Marketing (1)
      • Mailchimp
    • Business Intelligence (1)
      • STR Export
  • Other
    • System (3)
      • Clock PMS+ and POS System Requirements
      • Data Export
      • PBX Interface Requirements
    • Clock IoT Connector (7)
      • Clock IoT Connector Type A - User Manual
      • Clock IoT Connector Type B - User Manual
      • Clock IoT connector - Network configuration
      • Clock IoT connector - Installation for fiscal printers
      • Clock IoT connector - Installation for restaurant/kitchen printers
      • Clock IoT connector - Installation for key-card/access control systems
      • Clock IoT connector - Installation for Elavon payment terminal
  • Clock POS - Configurations
    • Outlet Configurations (9)
      • Tax Settings, Revenue Categories and additional
      • Tables
      • Kitchens
      • Printers
      • Kitchen receipts, Orders, Bills
      • Receipt Headers and Footers
      • Section POS settings
      • Floor Plans
      • User Rights for POS Operations
    • Menu Configurations (5)
      • Creating Order Groups
      • Creating Menu Items
      • Creating Menu Groups
      • Creating Modifiers
      • Promotions
    • eMenu and (Online) Table Bookings (5)
      • eMenu
      • Table Types for Web Table Booking Engine
      • Tables for Web Table Booking Engine
      • Meals for the Web Table Booking Engine
      • Languages and Texts
  • Product Updates
    • Latest Updates (15)
      • Clock PMS+ Update (23 Apr 2025)
      • Clock PMS+ Update (24 Mar 2025)
      • Clock PMS+ Update (19 Feb 2025)
      • Clock PMS+ Update (14 Jan 2025)
      • Clock PMS+ Update (19 Nov 2024)
      • Clock PMS+ Update (16 Oct 2024)
      • Clock PMS+ Update (03 Sep 2024)
      • Clock PMS+ Update (31 Jul 2024)
      • Clock PMS+ Update (22 Jul 2024)
      • Clock PMS+ Update (18 Jun 2024)
      • Clock PMS+ Update (13 May 2024)
      • Clock PMS+ Update (27 Mar 2024)
      • Clock PMS+ Update (27 Feb 2024)
      • Clock PMS+ Update (06 Feb 2024)
      • Clock PMS+ Update (16 Jan 2024)
    • Updates Archive (135)
      • Clock PMS+ Update (20 Nov 2023)
      • Clock PMS+ Update (15 Nov 2023)
      • Clock PMS+ Update (11 Oct 2023)
      • Clock PMS+ Update (21 Aug 2023)
      • Clock PMS+ Update (24 Jul 2023)
      • Clock PMS+ Update (21 Jun 2023)
      • Clock PMS+ Update (23 May 2023)
      • Clock PMS+ Update (26 Apr 2023)
      • Clock PMS+ Update (15 Mar 2023)
      • Clock PMS+ Update (09 Mar 2023)
      • Clock PMS+ Update (24 Jan 2023)
      • Clock PMS+ Updates (12 Dec 2022)
      • Clock PMS+ Update (15 Nov 2022)
      • Clock PMS+ Update (7 Oct 2022)
      • Clock PMS+ Update (21 Sep 2022)
      • Clock PMS+ Update (26 Jul 2022)
      • Clock PMS+ Update (28 Jun 2022)
      • Clock PMS+ Update (26 May 2022)
      • Clock PMS+ Update (27 Apr 2022)
      • Clock PMS+ Update (29 Mar 2022)
      • See all 135 articles

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