For the activation of your AvailPro connection, you will first need to:

  • Have your AvailPro channel add-on activated (if not, please contact the Support Team)
  • Contact your AvailPro account manager or sales representative to request a connection to Clock PMS+
  • Enter your inventory, room and rate plan codes onto the AvailPro web page (please consult their support team about more details)

As soon as AvailPro is ready with the settings, they will contact both us and you with the respective account details. Now our Support Team can activate your AvailPro connection. 


Once the connection is activated, you can proceed with your own custom settings of the AvailPro Channel Manager in the Clock PMS+ by going to 'Other' - 'Settings' - 'AvailPro Channel Settings'.

General settings

You can make changes to the general settings by clicking the Edit button in the top right corner of the screen:

  • Name - you can specify the name of the connection/
  • Default charge template - when an extra charge is imported for which there is no mapped charge template, the one selected here will be used (you can find more details in the "Charge template map" section below).
  • To Do on new booking - controls if a to-do task will be created when a booking notification is imported. The recommended value is YES.
  • Company map - the default value is "Channel-to-Company (v1)". If you plan to import Company and Agent profiles (sent by the OTAs), please consult the support team about the required settings in Clock PMS+ before switching the value.
  • Marketing Channel/Source/Segment - default values for the marketing elements. More details about their setup and usage can be found here.

Mapping settings

You have the option to download all room type and rate combinations, all active OTAs and AvailPro extra services by using the "Availpro maps" button (located in the top right corner). The following color table is used:

  • Yellow - when a new element is located in AvailPro (room type, rate, OTA and/or extra service). The new element(s) will be downloaded upon saving the changes.
  • Red - when an already connected element is no longer active. The marked elements will be removed upon saving the changes.
  • Blue - when an already connected elements have its name changed in Availpro, the names will be updated in the mapping settings upon saving the changes.

In order to save the changes, please click on the button "Update maps" (located on the top right corner).

Room type mapping

Please click the "Edit" button for each AvailPro room in order to apply the following options:

  • Room - provided by AvailPro. Please do not change it, if the room was automatically downloaded.
  • Room Text - provided by AvailPro. Please do not change it, if the room was automatically downloaded.
  • Room Type - a dropdown menu of your room types to select from.
  • Max rooms - use this option to control up to how many of your available rooms of a room type to be sent with a single update. 

Example: If you have 5 rooms available, with Max Rooms set to 3, only 3 rooms will be sent. In the case of 2 rooms available, with Max Rooms set to 4, only 2 rooms will be sent;

  • Export disabled - use this option to stop or resume the Clock PMS+ availability updates for the given room type.

The "New room map" button allows you to add a room type manually in case it was not downloaded through the download option.

All downloaded room types and rates will be listed in the "Room / Rate maps".

Rate mapping

All rates connected to a room type will be listed just under this room type. Please click the "Edit" button for each AvailPro rate in order to apply the following options: 


  • Rate  (in the Availpro section) – provided by AvailPro. Please do not change it, if the rate was automatically downloaded.
  • Rate text – provided by AvailPro. Please do not change it, if the rate was automatically downloaded.
  • Rate (in the ClockPMS  section) - a dropdown menu of your rates in Clock PMS+ to select from.
  • Deposit auto payment– a dropdown menu with the following options to choose from:
    • Save credit card – the credit card details will be stored in Clock PMS+ with no further operations.
    • Tokenize. Pay the deposit, if any – the credit card will be tokenized using Adyen and if the booking's guarantee policy requires a deposit, the system will try to charge.
    • Tokenize. Pre-authorize the deposit, if any – the credit card will be tokenized using Adyen and if the booking's guarantee policy requires a deposit, the system will try to put a temporary hold on the customer’s funds equal to the required deposit, but no funds are actually debited from the credit card.
  • Availpro Derived Rate. Export of prices disabled only – use this option to stop or resume the export of Clock PMS+ prices for the given rate.
  • Export disabled – use this option to stop or resume the Clock PMS+ updates for the given rate.

The "New rate map" button allows you to add a rate manually in case it was not downloaded with the download option


Note:
  • The "Tokenize. Pay the deposit, if any" and "Tokenize. Pre-authorize the deposit, if any" options can be used only if you have an active"Adyen Integrated Payments" connection. If not, please contact our Support Team.
  • If the Deposit Auto Payment field is left empty, its value will come from the same field of the Company (OTA) sending the booking. If no company is set, the 'Save Credit Card' option will be used.

Company Map

All downloaded OTAs will be listed in "Company map" section. Please click on the "Edit" button next to each OTA in order to apply the following options:

  • Availpro Portal – provided by AvailPro. Please do not change it, if the OTA was automatically downloaded.
  • Availpro Portal Text - provided by AvailPro. Please do not change it if the OTA was automatically downloaded.
  • Company – a dropdown menu of your company profiles registered in Clock PMS+ to select from. Each booking imported from this OTA will be created with the company profile selected in this field.
  • Event – a dropdown menu of events created in Clock PMS+ to select from. This option is designed to be used when you have minimum contracted rooms, as events can block contracted rooms. It will only list the events associated with the selected Company profile. For more info, please contact our Support Team.
  • Rate charge transfer 
    • Don't transfer rate charges – the rate charges will remain in the created booking folio.
    • Transfer rate charges to Company/Event - the rate charges will be transferred to an open folio in the selected Company or Event profile.
    • Transfer rate charges to Agent - the rate charges will be transferred to an open folio in the Agent profile. Please contact the support team for more details about the Agents setup in Clock PMS
  • Disable registration cards – if set to “yes”, a registration card will be created only for the main guest in each booking imported from the respective channels. Set this field to “no”, if you need a registration card to be created for extra guests from the imported bookings.
  • Deposit auto payment – see the description in the above "Rate Map" section.
  • Deduct commission - allows you to subtract the commission percentage from the imported bookings.

The "New" button allows you to add an OTA manually in case it was not downloaded through the download option.

Template map

All downloaded extra services will be listed in the "Charge template map" section. Please click the "Edit" button next to each extra service in order to apply the following options:

  • Availpro Extra - provided by AvailPro. Please do not change it, if the extra service was automatically downloaded.
  • Availpro Extra Text - provided by AvailPro. Please do not change it, if the extra service was automatically downloaded.
  • Charge template - a dropdown menu of your charge templates in Clock PMS+ to select from.

The "New" button allows you to add an extra service manually in case it was not downloaded with the download option.